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All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Installation Errors with Windows 10

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Installation Errors with Windows 10 - 10/18/2015 8:14:35 PM    jmkurt   Posts: 2 Joined: 10/18/2015 Status: offline I upgraded my computer to Windows 10 OS, and can no longer open PrintmMaster Platinum 16. I have tried uninstalling and reinstalling, but I get the same error messages: "Error opening HKLM with ALL ACCESS - setting up the registry!" "Error attempting to open with write access one or more Configuration Files for Hashing!" I use this program to mail merge labels, and am on a timeline for several projects. Any advice would be greatly appreciated! Thank you, jmkurt Post #: 1

RE: Installation Errors with Windows 10 - 10/18/2015 8:40:05 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Although this program is not compatible with Windows 10 if you are getting these errors the most logical solution would be to right click on the desktop shortcut and select run as administrator. Otherwise if it does not work, there will be no patches to update this program to be compatible with Windows 10. If you know of the location of the files I would suggest to do a full backup of all of your projects onto an external medium and access a computer that's capable of running this program. Some files can be exported to JPG which can be used to import into PM v7. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to jmkurt) Post #: 2

RE: Installation Errors with Windows 10 - 10/18/2015 8:56:43 PM    jmkurt   Posts: 2 Joined: 10/18/2015 Status: offline Thank you for your timely response - that helps! (in reply to jmkurt) Post #: 3

RE: Installation Errors with Windows 10 - 10/18/2015 9:55:49 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: jmkurt Thank you for your timely response - that helps! No problems. Our newest version PM7 has a new mail feature, I'm not clear on it but I need to learn more about it. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to jmkurt) Post #: 4

All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Installation Errors with Windows 10

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