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The given key was not present in the dictionary

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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> The given key was not present in the dictionary Page: [1]
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The given key was not present in the dictionary - 8/29/2016 2:35:36 PM   
dquilts


Posts: 7
Joined: 8/29/2016
Status: offline 		I had a very old version of the Print Shop (Print Shop 20), and loved it. But I thought it was time to upgrade, so took the jump and got The Print Shop 4.0 Professional. However I've been very disapointed in getting my labels and custom projects built with it.

In the old version I could find tons of Avery Labels already coded in the software. This version has hardly any.

Which would be fine, but when I go to create my own custom paper stock, I always get the error "The given key was not present in the dictionary". This is really annoying.

The current stock I"m trying to create is Avery Shipping Labels 8663.

Below is what I entered for custom stock:


I've tried over and over, even closing out the program completely and starting fresh. Can someone tell me what I'm doing wrong?

dee




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Post #: 1
RE: The given key was not present in the dictionary - 8/29/2016 3:27:30 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		You are doing everything correctly. It's a Win 10 issue. Tech support can help you fix this:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3781

The Custom Paper Stock maker has always worked well in Win 7 which is what I have. Others have posted your question, gotten a fix from Tech Support, but have never shared the solution on this forum. If they had, I could have directed you to it.

(in reply to dquilts)
Post #: 2
RE: The given key was not present in the dictionary - 8/29/2016 3:34:15 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: dquilts

I had a very old version of the Print Shop (Print Shop 20), and loved it. But I thought it was time to upgrade, so took the jump and got The Print Shop 4.0 Professional. However I've been very disapointed in getting my labels and custom projects built with it.

In the old version I could find tons of Avery Labels already coded in the software. This version has hardly any.

Which would be fine, but when I go to create my own custom paper stock, I always get the error "The given key was not present in the dictionary". This is really annoying.

The current stock I"m trying to create is Avery Shipping Labels 8663.

Below is what I entered for custom stock:


I've tried over and over, even closing out the program completely and starting fresh. Can someone tell me what I'm doing wrong?

dee





Please contact our Technical Support department for a solution. We have something that will address this issue.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to dquilts)
Post #: 3
RE: The given key was not present in the dictionary - 8/29/2016 4:02:51 PM   
dquilts


Posts: 7
Joined: 8/29/2016
Status: offline 		Thanks! I"ll do that.

(in reply to JasonC)
Post #: 4
RE: The given key was not present in the dictionary - 8/31/2016 5:49:03 PM   
dquilts


Posts: 7
Joined: 8/29/2016
Status: offline 		Ellengard, TMLFAN4LIFE,

I wrote to tech support and they provided a whole new version of Print Shop that fixes the problem. I have windows 7 also, but my original didn't work. The updated version I downloaded and installed today does work.

Thank you for the help and suggestions.

(in reply to dquilts)
Post #: 5
RE: The given key was not present in the dictionary - 8/31/2016 8:59:48 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		Hi, dquilts,

I'm so glad tech support took care of the problem. Thanks for reporting back

(in reply to dquilts)
Post #: 6
RE: The given key was not present in the dictionary - 11/21/2017 5:45:54 PM   
oirn@aol.com

 

Posts: 1
Joined: 11/21/2017
Status: offline 		have same problem as everyone else and can't reach anyone in technical support.... someone help with this product or suggest a better one and refund my money.. gives error : the key not present in the dictionary when trying to create a lable

(in reply to ellengard)
Post #: 7
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