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Failed to Create Picture

 
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All Forums >> [Product Forums] >> [Productivity Software] >> [PrintMaster 18.1 and older] >> PM General Functionality >> Failed to Create Picture Page: [1]
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Failed to Create Picture - 6/24/2018 4:06:20 PM   
nonnox15


Posts: 70
Joined: 6/14/2012
Status: offline
I have OS Windows 10.
I have PM 18
When trying to open Art Gallery some PM photos give a message "Failed To Create Picture."
Not All. In Photographs, Photo Fun, Religious are the ones I know.
Most of the items in the gallery will open.
Is it possible to open these.
I went to the support and followed the procedure listed there.
I also turned off my Windows Defender but that was no help.
Any suggestions?
Post #: 1
RE: Failed to Create Picture - 6/25/2018 9:41:17 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Is this 18 or 18.1? 18.1 is the Win 7 compatible version of the program which gives a better user experience.

The original 18, which may work is not optimized for 7 and higher and may cause issues.

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Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to nonnox15)
Post #: 2
RE: Failed to Create Picture - 6/26/2018 6:32:49 AM   
nonnox15


Posts: 70
Joined: 6/14/2012
Status: offline
Thank you.
I am using OS Windows 10.
I have PM 6.0 but I don't particularly care for it.
I prefer the functionality of PM 18
Guess I'll have to do without the pictures that won't be accessed.

(in reply to JasonC)
Post #: 3
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