Accessing Online Art Gallery Images (Full Version)

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Brandy redux -> Accessing Online Art Gallery Images (6/3/2007 11:26:02 PM)

Following are recommended solutions for solving problems which might occur while attempting to access online content IMAGES (and PROJECTS) marked as "Available Online" - in any Broderbund Program which offers online content through the Art Gallery:

Make sure the correct version of Microsoft Internet Explorer is installed

Broderbund programs access the Internet through Microsoft Internet Explorer. Print Shop 22 requires that Microsoft® Internet Explorer® 6.0 or higher be installed. PrintMaster 17 requires that Microsoft® Internet Explorer 5.5 or higher be installed.

The version of Microsoft Internet Explorer which is required to access the online images will be listed in the Minimum System Requirements.

Restart the computer

To reset RAM and resources, restart the computer. Then, open the Broderbund program BEFORE opening any other programs.



Brandy redux -> RE: Accessing Online Art Gallery Graphics (6/3/2007 11:28:32 PM)

Could Not Connect to Server
or
The Online Server Cannot Deliver the File
or
Content does not download
or
Designs and artwork are marked with a red X and can't be downloaded


While attempting to access online content images marked as "Available Online" in the Art Gallery, either the "Could Not Connect to Server" or "The Online Server Cannot Deliver the File" error messages are received OR the content does not download. This behavior can have multiple causes.

Perform the following steps to ensure that the computer is connected to the internet and able to access online content:

Adjust Security Settings

Internet Security software, Firewall settings and Anti-Virus software may need to be adjusted (or temporarily disabled) to allow the program access to the internet and receive online content. Review the documentation that was included with the installed Firewall or Internet Security software for instructions on allowing the program to connect to the internet. Settings may also need to be adjusted to allow online content to be received from the following location:
    IP address: 216.10.111.228

Connect to the Internet

1. Close the program and return to the desktop.
2. Launch Internet Explorer and connect to a website, such as http://www.broderbund.com/
3. Click the Minimize ( _ ) button in the upper-right corner of the window to minimize it.
4. Launch the program. The program should now connect correctly.

If the behavior persists, continue with 'Confirm Online Options' below.



Brandy redux -> RE: Accessing Online Art Gallery Graphics (6/3/2007 11:31:25 PM)

Confirm Online Options

For PrintMaster & Creating Keepsakes Scrapbook Designer:

1. Click the Tools menu, choose Options, and choose Online Options.
2. Confirm the appropriate choice is selected (see Note below).
3. If selecting modem, click the Properties button to confirm the connection settings.
4. Click the OK button to accept the change. The program should now connect correctly.

For Print Shop:

1. Click the File menu, choose Options, then choose Online Options.
2. Confirm the appropriate choice is selected (see Note below).
3. If selecting modem, click the Properties button to confirm the connection settings.
4. Click the OK button to accept the change. The program should now connect correctly.

For ClickArt:

1. Click the File menu, choose Preferences.
2. Confirm the appropriate choice is selected (see Note below).
3. If selecting modem, click the Properties button to confirm the connection settings.
4. Click the OK button to accept the change. The program should now connect correctly.

For CreataCard:

1. Click on Options in the toolbar at the top of the workspace, then choose Online...
2. Confirm the appropriate choice is selected (see Note below).
3. If selecting modem, click the Properties button to confirm the connection settings.
4. Click the OK button to accept the change. The program should now connect correctly.

Note: If connecting to the internet through a dial-up modem, choose Modem. If connection using a cable modem, DSL, or LAN, choose Direct Connection. If unsure how the computer connects to the internet, contact your Internet Service Provider.

If the behavior persists, continue with 'Delete Temporary Internet Files' below.



Brandy redux -> RE: Accessing Online Art Gallery Graphics (6/3/2007 11:32:35 PM)

Delete Temporary Internet Files

1. Launch Internet Explorer.
2. Click the Tools menu and choose Internet Options.
3. Click the Delete Files button in the Temporary Internet Files panel.
4. If prompted to delete offline content, place a check box in front of the Delete All Offline Content setting and click the OK button.
5. Click the OK button to accept the change and close the Internet Options dialog.
6. Click the Minimize ( _ ) button in the upper-right corner of the Internet Explorer window to minimize it.
7. Launch the program. The program should now connect correctly.

If deleting the Temporary Internet Files, does not solve the problem, click on this link

Computer Cleanup on WinXP, WinVista & Win7

then follow all directions in that FAQ.



Brandy redux -> RE: Accessing Online Art Gallery Graphics (6/3/2007 11:33:04 PM)

AOL® Users Unable to Connect to Internet:

When attempting to connect to the Internet to access online content from the Art Gallery, the program is unable to find an Internet connection. This issue typically occurs when AOL® is the Internet Service Provider (ISP). Connecting to the Internet before launching the program will help resolve this issue.

Complete this procedure to connect to the Internet using the program.

1. Close the program and return to the desktop.
2. Launch AOL®.
3. Click the Minimize button ( _ ) on the title bar (upper-right) to minimize the AOL® window.
4. Using Microsoft® Internet Explorer (or a browser other than AOL®), connect to a website such as http://www.broderbund.com/.
5. Minimize this browser window as shown in Step 3.
6. Launch the program. The program should now connect correctly.



Brandy redux -> RE: Accessing Online Art Gallery Graphics (6/3/2007 11:33:29 PM)

Try to access the online content another day

From time to time, the Broderbund server will go offline. When that happens, it will not be possible to access any online content.



Brandy redux -> RE: Accessing Online Art Gallery Graphics (6/29/2007 11:28:54 PM)

Error 202

When attempting to access online content through a Broderbund title, an Error 202 occurs. A damaged cookie file can cause this issue. Deleting cookies will help resolve this issue. This technical note describes how to proceed.
Perform the following procedure to remove cookies from the computer.

Delete Cookies

1. Close any open windows or programs and return to the desktop.

2. Perform the steps below for the operating system in use:

* Windows® 98: Click Start, choose Find and click Files or Folders.
* Windows® Me/2000: Click Start, choose Search and click For Files or Folders.
* Windows® XP: Click Start and choose Search. Click All Files and Folders from the window that appears.

3. Type *xpressit*.txt in the Named: field.

NOTE: For Windows® XP, type *xpressit*.txt in the All or Part of the File Name: field.

4. Verify that My Computer shows in the Look In: field. (Use the drop-down arrow to the right of the Look In: field to change the selection if needed.)

5. Click Search Now (or Find Now) to begin the search. When the Search is complete, the results will appear in the left (Windows® Me/2000/XP) or bottom (Windows® 98 or Windows NT®) pane of the Search (or Find ) window.

6. Click Edit and click Select All. This will select all of the files that were found.

7. Click File and click Delete. A Confirm Multiple File Delete dialog box will appear.

8. Click Yes to send the selected files to the Recycle Bin.

9. Launch and use the desired Broderbund title to access the online content.



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