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Brandy redux -> Prints Only One Copy in Windows NT® or Windows® 2000/XP (7/2/2007 12:53:54 PM)
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Only one copy may be printed when printing to a network printer on Windows NT® or Windows® 2000/XP, even after selecting to print two or more copies. This problem may also be experienced on both WinVista & Windows 7.
** For some project types including brochures, certificates, fax covers, letterheads, newsletters and posters, the following workaround will often allow multiple copies to be printed.
NOTE: These instructions assume that the project is a single-page project.
1. In Print Shop®, open the project you want to print multiple copies of.
2. Click Edit from the menu bar and click Select All. This will select all of the objects on the project.
3. Click Edit and click Copy.
4. Click on File and click New Project. The project picker will open.
5. Click on Newsletter and click Next.
6. Select the same orientation (Tall or Wide) used in the original project.
7. Click once in the empty box next to Double-Sided and click Finish. The blank new project will appear in the design desk.
8. Click Edit from the menu bar and click Paste. This will copy all of the objects that were selected in Step 2 from the original project to the new project.
9. In the bottom-left corner of the Design Desk, click the next page button (resembles an triangle) that appears to the right of 1 of 1. The Add Pages window will appear.
10. Enter 1 in the "Number of pages to add" field.
11. Verify that "After Current Page" and "Add Blank Page" are both selected and click OK.
12. Click on File from the menu bar and click Print. The Print dialog box will appear.
13. Verify that the correct printer is selected.
NOTE: If the printer includes a Duplex printing option, click the Properties button in the Print window. Locate the DUPLEX setting (typically found under the Print tab) and set its value to OFF.
14. Verify that the box for Double-Sided is checked.
15. Select the number of copies to be printed.
16. Click Print.
NOTE: Complete the double-sided print wizard if prompted to do so. The double-sided print wizard must be completed to print the project. After completing the double-sided print wizard, printing will automatically begin.
17. After all copies have been printed and the prompt to re-insert the stack to print the other side appears, click Cancel.
If this workaround does not solve the problem, printing to a local printer—one connected directly to the computer where PrintMaster is installed—rather than to a network printer should allow more than one copy of the project to print. However, if you are attempting to print to a local printer, it is possible that the problem is being caused by an outdated printer driver. And, if that is the case, it would be advisable for you to go to your printer manufacturer's web site to download and install the most current printer driver for your Operating System.
NOTE: If you experience the 'only one copy' problem when you are NOT printing to a network printer, that problem may be related to only the one project. So, you might want to try printing multiple copies with other projects in the same program - to determine for certain whether or not the problem is related to only the one project. If you find that the problem is related to only the one project, there may be no solution to that problem.
If you find that the problem is NOT related to only the one project, you might want to take a look at this FAQ: Troubleshooting Printing Problems
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