multiple copies and vista (Full Version)

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byteasc -> multiple copies and vista (7/14/2009 12:47:38 PM)

I've been trying to help a client with issues with The Print Shop 23 and it not printing multiple copies on his system

His printer is a Oki C5800 (which I just grabbed latest drivers) and we're running Vista 32 bit.

He is unable to print more than 1 copy of any said document from Print Shop. I have followed the KB article regarding not networking and using it locally, as well as verifying multiple copies works in other programs.

This seems to be a Print Shop only issue, and would like to try and find a resolution. The workaround mentioned isn't really viable for the amount of work that they're needing to do and print thereafter



Brandy redux -> RE: multiple copies and vista (7/14/2009 12:56:49 PM)

Hi byteasc,

If you haven't already done so, please click on this link

Troubleshooting Printing Problems

then check out all of the recommended solutions in that FAQ for printing problems.

However, as you will see in that FAQ, some printers are not completely compatible with Broderbund software. And, in that case, the recommended solution would be to either use a different printer or to Print or Save the Broderbund project to PDF.



byteasc -> RE: multiple copies and vista (7/14/2009 1:10:57 PM)

I've worked thru the various options to see if I could nail down something, with no success.

The printer works fine with Print Shop 21 on a Windows XP system, but fails to on our Vista system with Print Shop 23. I have even loaded Print Shop 21 (although primarily incompatible) to see if it would make a difference, which it did not.

The PDF option is a possible workaround, but shouldn't be necessary :/



Brandy redux -> RE: multiple copies and vista (7/14/2009 1:40:36 PM)

Hi byteasc,

Since the the printer works fine with Print Shop 21 on a Windows XP system but it will not work with either Print Shop 21 or Print Shop 23 on Vista 32 bit, that tells me that the printer is not completely compatible with the Broderbund software on Vista. And, if that's the case, I'm afraid there is no solution other than to use a different printer or to Print or Save the Broderbund project to PDF.



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