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Brandy redux -> Program is frozen at the Splash Screen. (7/28/2009 8:02:24 PM)
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Problem
Program is frozen at the Splash Screen.
Solution
Uninstall Microsoft® .NET Framework
1. Close programs and windows and return to the desktop.
2. Click the Start button and choose Control Panel. The Control Panel will open.
3. Double-click the Add/Remove Programs on Windows XP (Programs and Features on Windows Vista & Windows 7). The list of installed programs will open.
4. If Microsoft® .NET Framework 1.1 is in the list of installed programs, click on Microsoft® .NET Framework 1.1. Select Uninstall.
5. If Microsoft .NET Framework 1.1 (hotfix) is also in the list of installed programs, click on Microsoft .NET Framework 1.1 (hotfix). Select Uninstall.
NOTE: Since Broderbund programs use only .NET Framework 1.1, no other version of .NET Framework should be uninstalled.
6. If asked whether to delete shared files, click on No to All.
7. After uninstallation is complete, close all open windows and return to the desktop.
Microsoft® .NET Framework 1.1 is now removed from the system.
DO NOT uninstall any version of .NET Framework other than version 1.1.
Reinstall Microsoft® .NET Framework
1. Go to this web site
Microsoft .NET Framework Version 1.1 Redistributable Package
then download and install .NET Framework 1.1
2. Go to this web site
Microsoft .NET Framework 1.1 Service Pack 1
then download and install .NET Framework 1.1 SP 1.
NOTE: If the issue is not resolved, corrupted program files can cause this issue. To fix that problem, click on this link
Computer Cleanup on WinXP, WinVista & Win7
then follow the instructions in that FAQ.
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