Elementary Adavantage 2011 (Full Version)

All Forums >> [Product Forums] >> [Education Software] >> [Advantage Series] >> Elementary Advantage



Message

Breerents -> Elementary Adavantage 2011 (4/23/2011 2:53:15 PM)

What is the reason for the Encyclopaedia Britannica portion of the software not launching? I am on another computer so I can't post the error message here. But it basically says "APPCRASH". The other parts of the software works fine. I'd hate to return this because its really helping my child in all the subjects. Is it not wise to just not use the Encyclopaedia? That wasn't really a selling point for me to purchase the software.



Brandy redux -> RE: Elementary Adavantage 2011 (4/23/2011 4:10:54 PM)

Hi Breerents,

On my Windows 7 computer, the Encyclopaedia Britannica portion of Elementary Advantage 2011 opens exactly as it should. However, the first time I tried to open it, I had to wait a couple of minutes before it opened. And, I discovered that if any windows are opened other than the Elementary Advantage window, Encyclopaedia Britannica might open behind those other windows. So, you'll want to always be sure to close all other programs before opening Elementary Advantage.

If you are not able to successfully open Encyclopaedia Britannica after waiting a couple of minutes, I would advise you to uninstall Encyclopaedia Britannica, click on the link below

http://forums.encoreusa.com/tm.asp?m=24103&mpage=1&key=%E5%B8%A7

then follow the directions in that FAQ for performing a computer cleanup.

Then, click on the link below

http://forums.encoreusa.com/tm.asp?m=24104&mpage=1&key=%E5%B8%A8

then follow the directions in that FAQ for performing a 'clean' reinstall of Encyclopaedia Britannica



Page: [1]

Valid CSS!




Forum Software © ASPPlayground.NET Advanced Edition 2.4
0.015625