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Brandy redux -> RE: Unable to Import from Outlook (5/23/2011 4:09:14 PM)
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Hi TCTREAD,
I am VERY glad that you asked that last question:
"Must Outlook be open to the actual calendar"
because I have just discovered that when I try to import Outlook 2007 into a CC 12 project that is not yet saved, while Outlook is opened, I receive the "Unable to open the Microsoft Outlook calendar" message. And, when I try to import Outlook 2007 into a CC 12 project that is saved, I always receive the 'Server Busy' message.
However, when I just now tried to import Outlook 2007 into a CC 12 project that is not yet saved, while Outlook was NOT opened, Outlook imported without a problem. However, it did not work on the first try. So, it was necessary for me to repeat the process.
My guess is that, when I posted that "Using Outlook data in Calendar Creator" pinned item on the Encore forums, I included the instruction to open Outlook before opening the Calendar Creator project because that instruction was included in the original Encore Technical Note which I copied.
I do know that when I posted that "Using Outlook data in Calendar Creator" pinned item on the Encore forums, those instructions did work. However, as you can see, that pinned item was posted more than a year ago. So, it is possible that either an Office update or a Windows update has caused the problems to occur when Outlook 2007 is opened before a Calendar Creator project is opened.
The most important point to keep in mind is that the CC 12 import process was designed long before both Windows 7 and Outlook 2007 were designed. So, I suspect that there might be several incompatibilities at play here.
As to where you said this:
"CC12 and Outlook are both installed locally on my C drive, but the data locations for both are assigned to a D drive."
That's exactly how my computer is set up. However, the data location should not be relevant to the problem.
As to where you said this:
"Do data files need to be in default locations, or are there limitations as to the size of the Outlook PST file or number of events capable of being imported?"
Since my Outlook files are in the default location and since my Outlook PST file is quite small, the data location and the size of the PST file should not be relevant.
As to where you said this in your first message:
"I even tried to save Outlook events in .csv format, but got a "cannot open file" error message when I attempted to import that."
As can be seen in the "Using Outlook data in Calendar Creator" pinned item here
http://forums.encoreusa.com/tm.asp?m=39106&mpage=1&key=%E9%A3%82
*.csv files which are exported from Outlook can be imported only into the Calendar Creator Address Book. So, *.csv imports cannot import events into actual Calendar Creator calendars.
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