Encyclopaedia Brittanica issue (Full Version)

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larrman113 -> Encyclopaedia Brittanica issue (5/24/2011 6:06:59 PM)

I cannot get the EB to move past the choice of Elementary or Intermediate levels to the material. What should I do?



Brandy redux -> RE: Encyclopaedia Brittanica issue (5/24/2011 6:58:17 PM)

Hi larrman113,

Since I am experiencing the same problem, that would indicate that you have encountered a bug in the software. Unfortunately, there are only 2 things that can be done when a bug is discovered.

1. Click on the link below

http://forums.encoreusa.com/tm.asp?m=40873&mpage=1&key=%E9%BE%A9

then follow the directions in that FAQ for submitting your Feedback directly to the Development Team.

2. If you purchased Elementary Advantage from a retail store within the last 90 days or from broderbund.com or encore.com within the last 30 days, click on the link below

http://support.encore.com/customerservice/refunds.aspx

to view the Refund policy.



larrman113 -> RE: Encyclopaedia Brittanica issue (5/24/2011 8:08:43 PM)

Believe I found a solution in Windows 7 Troubleshoot Compatibility option. I emailed that solution to you. Running EA in a modified Windows XP sp 3 mode allows that to run with little issue by the user. One time change to the application settings.



Brandy redux -> RE: Encyclopaedia Brittanica issue (5/24/2011 8:23:29 PM)

Great Idea larrman113,

After I posted my reply above, I got to thinking that the problem might be more than a simple bug - because, even though Elementary Advantage lists the following Operating Systems in the Minimum System Requirements

Windows® XP (Home & Pro) SP3/Windows Vista® SP2/Windows® 7¹

Elementary Advantage was originally designed only for 32-bit PCs.

So, I was just getting ready to install Elementary Advantage on my WinXP computer to see if the problem was related to the fact that I am running a 64-bit version of Windows 7.

Since you have determined that WinXP SP3 Compatibility Mode solves the problem, I'll install Elementary Advantage on my husband's 32-bit version of Windows 7 (as soon as I can manage to tear him away from it [8|]) - to try to determine whether it is a 64-bit problem or a Windows 7 problem.



Brandy redux -> RE: Encyclopaedia Brittanica issue (5/28/2011 12:03:13 AM)

Hi larrman113,

I am not going to be able to test either Elementary Advantage 2010 or 2011 on either my 32-bit version of Vista or my 32-bit version of Windows 7 - both of which are installed as a dual boot on a single laptop - because neither version of Elementary Advantage will install on that laptop. As a matter of fact, the install screen never comes up. All the computer does after I insert the disc is grind and grind and grind until I remove the disc from the drive. Oddly enough, however, I didn't experience any problems when I tried to install both Elementary Advantage 2010 and 2011 on my other laptops and desktops.

And, when I tried to install several Broderbund, Encore and Hoyle products on my 32-bit version of Vista or my 32-bit version of Windows 7, the install screen always came up exactly as expected.

With further testing, I discovered that all 2010 & 2011 Advantage products EXCEPT High School Advantage 2010 and 2011 fail to install on my 32-bit version of Vista or my 32-bit version of Windows 7. However, all 2010 & 2011 Advantage products can easily be installed on my other laptops and desktops.

So, what that tells me is that there is some unknown incompatibility between the Advantage discs and some component on my 32-bit version of Vista or my 32-bit version of Windows 7.[8|]



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