*Win 8.1 incompatibility - Refund Policy for PS23.1 and PM18.1 (Full Version)

All Forums >> [Read First] >> Important Contacts



Message


lindarobin -> *Win 8.1 incompatibility - Refund Policy for PS23.1 and PM18.1 (12/20/2013 8:48:10 AM)

Unfortunately this program is not supported on Microsoft’s new operating system Windows 8.1 as it requires .Net Framework 1.1. There are currently no updates available as Microsoft is no longer supporting .Net Framework 1.1. If the purchase is within the time frame for a refund, please follow the Refund Policy instructions below. Purchases made directly with our company can return within 30 days. We will refund the program purchase price, minus any coupons used, and tax applied (excludes any shipping and handling charges).

See the website for more info: http://support.encore.com/customerservice/refunds.aspx

We do have one possible solution that has limited results in getting Print Shop 23.1 to work on Windows 8.1.

At your discretion, please download and unzip the file in the following link:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

Click yes when prompted to run the .NET Framework Setup Cleanup Utility
From the "Product to Clean Up" drop down menu select .NET Framework 1.1 and click Cleanup Now.

Then download a new version of the .NET Framework from here:
http://www.microsoft.com/en-us/download/details.aspx?id=26

Use the following steps to set the compatibility of the program to Windows 7 and run as administrator.

  1. Right Click on the icon for the program.
  2. Select Properties
  3. Click on the compatibility tab
  4. Put a check mark in “Run this program in compatibility mode”
  5. Set compatibility to Windows 7
  6. Click Apply and then OK.
  7. Click on "Run as Administrator"
  8. Click Apply and then OK

Unfortunately if this above does not work, we will not develop any further solutions to make the software compatible. You may want to consider upgrading to a newer version. Please call sales at 1-800-395-0277 for more details.




Page: [1]

Valid CSS!




Forum Software © ASPPlayground.NET Advanced Edition 2.4
1.171875E-02