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nonnox15 -> PM 8 not connect to internet (9/10/2019 8:36:56 AM)
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When trying to access a clipart from PM8 library, I get a message that it cannot connect to the internet.
PrintMaster Platinum <8.0.1.193> encountered the following error:
java.lang.NegativeArraySizeException
at com.storyrock.net.Downloader.getThumbnail(SourceFile:325)
at com.storyrock.dlog.EmbellishmentsDialog$UpdateThumbsWorker.construct(SourceFile:1404)
at com.storyrock.util.SwingWorker$2.run(SourceFile:142)
at java.lang.Thread.run(Unknown Source)
If this situation persists, please visit the technical support website at http://support.encore.com
I contacted Encore Support and got an email that the issue had been resolved. This was last week.
I sent a reply that the issue had NOT been resolved and I was still having the same problem
I tried contacting encore support to "Check on Ticket" and it would not let me log in.
I selected the other option "New Support Ticket"
Can anyone help me with this issue?
I can connect to the internet with all of my other programs, so I do have internet access.
Thank you
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