Print shop closing when trying to Print. (Full Version)

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N.Faggard -> Print shop closing when trying to Print. (6/10/2020 5:29:35 PM)

Hello there,
The Print Shop 6.0 Deluxe version is closing when trying to print our project. This is a fresh install on Windows 10.
This is the error message I seen in Windows. If someone could help out. Thank you.

Faulting application name: PrintShop.exe, version: 6.0.0.0, time stamp: 0x5ddbaf8e
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x1064
Faulting application start time: 0x01d63f5ac9e2dde0
Faulting application path: C:\Program Files\The Print Shop 6.0 Deluxe\PrintShop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c63cbdac-6508-4e0d-8268-2caaff5351f4
Faulting package full name:
Faulting package-relative application ID:




lindarobin -> RE: Print shop closing when trying to Print. (6/10/2020 9:44:03 PM)

You can submit a tech support ticket here:
https://encoresupport.freshdesk.com/support/tickets/new

This is a good forum for users to share advice on how to make a card, how to add a gradient, etc. No computer experts here, sorry.




JasonC -> RE: Print shop closing when trying to Print. (6/30/2020 6:33:42 PM)

quote:

ORIGINAL: N.Faggard

Hello there,
The Print Shop 6.0 Deluxe version is closing when trying to print our project. This is a fresh install on Windows 10.
This is the error message I seen in Windows. If someone could help out. Thank you.

Faulting application name: PrintShop.exe, version: 6.0.0.0, time stamp: 0x5ddbaf8e
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x1064
Faulting application start time: 0x01d63f5ac9e2dde0
Faulting application path: C:\Program Files\The Print Shop 6.0 Deluxe\PrintShop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c63cbdac-6508-4e0d-8268-2caaff5351f4
Faulting package full name:
Faulting package-relative application ID:



Doing a search, this suggests that a file that is dependent on Windows may be corrupt with that specific file in the error message. Has Tech Support resolved your issue since?




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