Brandy redux
Posts: 1873
Joined: 2/7/2007
Status: offline
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First and foremost, these are User-to-User forums where fellow users come together to help each other with problems related to any software for which Encore provides support.
Please click on this link
Product Forums
to view a list of supported software.
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Since these are Functionality ('How to' or 'How does it work') Support forums, Technical Support is NOT provided on these forums by either Encore employees or Broderbund employees. And, these forums are NOT monitored by either Technical Support or the Development Team.
Technical Support (installation problems, error messages, etc.) is provided on this web site:
Submit a Question to Product Support
However, it should be noted that Technical Support is provided by Encore and Broderbund employees for only the latest versions of each software product.
For problems experienced with older versions of a software product, please post a message on this forum which contains the following information:
1. The complete name and version number of your product
2. A detailed explanation of the problem you are experiencing
3. The exact text of any error message you are receiving, including any error message numbers.
4. The Operating System you are using
5. If you are using WinXP or WinVista, please be sure to include whether your Operating System is a 32-bit version or a 64-bit version.
6. If your problem is a printing problem, please also include the full name of the printer you are using.
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If you would like to submit Feedback/Suggestions/Gripes directly to Encore or Broderbund, the recommended procedure for doing so is described in this FAQ
How to submit Feedback/Suggestions/Gripes
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Moderators on these forums - who are not employees of either Encore or Broderbund - are fellow users who volunteer their time to:
1) help whenever they can with whatever problems other fellow users might be experiencing
and
2) to make sure that everybody 'plays nice' 
To that end, Encore has requested that moderators keep the forums clean by modifying and/or deleting any posts which contain the following:
- Offensive language.
- Software gripes or gripes about Encore or Broderbund.
- Posts that would otherwise degrade another user.
- Patches or self-made fixes which violate the End User License Agreement.
- Offensive usernames (offenders will be warned and the offensive username removed, if needed).
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E-Mail Notification
Whenever someone replies to your post, that reply will be posted below your original post. But, that reply will not always automatically be sent to you by e-mail.
If you would like to be automatically notified by e-mail when someone replies to your post, it may be necessary for you to either:
1) select the appropriate options on your 'My Profile' page
or
2) make sure that 'Notify me via e-mail when someone replies' is selected at the bottom of the window where you type your message.
To select 'My Profile' options, click on the 'My Profile' link at the top of any forum page. On the 'My Profile' page, look in the 'Posting Preference' and 'Subscription Preference' sections.
In 'Posting Preference', 'Always subscribe to threads when I post' is always a good choice. You can then select the 'Subscription Preference' options that best suit your needs.
NOTE: Encore's e-mail address for E-Mail Notification is forums@encoreusa.com
(since the only purpose of this email address is to send Email Notification, Encore does not accept emails addressed to this email address)
So, if you have chosen the 'Notify me via e-mail when someone replies' option, you will want to make sure that your email provider DOES NOT treat that email address as spam and either delete it or dump it in a Spam/Block folder.
< Message edited by Brandy redux -- 5/18/2010 2:52:20 PM >
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Click on the FAQ link at the top of this page
Then, click on the All FAQ's button on the next page
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