When the error message saying it has encountered a problem occurs, that means that the installation is corrupt. The recommended solution for fix a corrupt installation is to perform all of the recommended procedures in Steps A thru D below:
then follow the directions in that FAQ for uninstalling the corrupt installation.
To make sure that all remnants of the program have been removed, it is VERY important to follow ALL directions in that FAQ for searching the hard drive. It is also VERY important to keep in mind that the registry should NOT be edited manually to remove remnants of the program. Instead, the registry should be cleaned ONLY by performing Step #4 in the "Computer Cleanup on WinXP & WinVista" FAQ recommended below.
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