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All Forums >> [Product Forums] >> [Education Software] >> [TLC Learning System] >> Reader Rabbit Reading Learning System >> Reader Rabbit - Disabled Record and Playback

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Reader Rabbit - Disabled Record and Playback - 5/16/2010 2:42:20 PM    TSmeal   Posts: 3 Joined: 5/16/2010 Status: offline We lost the original hard drive on my son's computer. This means we have had to reload all of his software on the new hard drive. Everything is working perfectly except for his Reader Rabbit. Reader Rabbit's Reading Ages 4-6 installed fine on the computer and the program is operational, but his favorite feature, the Record and Playback will not work. Whenever you start Reader Rabbit, a pop up window states that there is not enough hard disk space for record and playback, so it has been disabled. There is at least 30GB of free space. Any ideas how I can get this software working again? Post #: 1

RE: Reader Rabbit - Disabled Record and Playback - 5/16/2010 3:05:31 PM    Brandy redux Posts: 1968 Joined: 2/7/2007 Status: offline Hi TSmeal, As can be seen here http://na6.salesforce.com/_ui/selfservice/pkb/PublicKnowledgeSolution/d?orgId=00D80000000LhUC&id=50180000000AG4K&retURL=%2Fsol%2Fpublic%2Fsolutionbrowser.jsp%3Fcid%3D02n800000009yZp%26orgId%3D00D80000000LhUC&ps=1 the "Not Enough Disk Space" error message is a known problem. However, that error message is normally encountered while installing the program to a hard drive with more than 2 GB's of free space. This happens because Reader Rabbit was originally designed when hard drives were quite small. And, Reader Rabbit has not yet been updated to accept the larger hard drives. Since you have not yet said which Operating System you are using, I am not able to test the problem for myself. So, it would be very helpful if you would post back here and tell me which Operating System you are using AND which version of that Operating System you are using - either 32-bit or 64-bit. If you don't know which version you are using, go to Control Panel, select System, then look for something which says either '32-bit Operating System' or '64-bit Operating System'. If you are using WinXP and you don't see any mention of either 32-bit or 64-bit, that would indicate that your WinXP Operating System is a 32-bit version. In the meantime, you might also want to click on this link http://forums.encoreusa.com/tm.asp?m=24204&mpage=1&key=庌 then follow the directions in that FAQ for using Compatibility Mode set to Windows 98/Windows ME. _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to TSmeal) Post #: 2

RE: Reader Rabbit - Disabled Record and Playback - 6/7/2010 8:50:00 PM    TSmeal   Posts: 3 Joined: 5/16/2010 Status: offline Hi Brandy, I have tried the software on two separate computers. One is my Dell Mini 10 with Windows XP Home Edition which is 32 bit. The other is a Dell Latitude D610 running Windows XP Professional also 32 bit. On both computers the software loads fine. I do not get the error during installation. It is only evident when we attempt to record and playback. I did find some of the old recorded files on the Dell Latitude from when it was working previously. I had thought that it stopped working around the time we lost the hard drive, but my husband remembered that it did work post hard drive replacement...which is why we were able to locate those old recorded files on the hard drive. When it stopped working on the Latitude, I tried the software on my Mini 10. Everything worked except the record and playback. Thanks. (in reply to Brandy redux) Post #: 3

RE: Reader Rabbit - Disabled Record and Playback - 6/8/2010 12:08:51 AM    Brandy redux Posts: 1968 Joined: 2/7/2007 Status: offline Hi TSmeal, If I understand your last post correctly, the Record and Playback did work at one time after the hard drive was replaced. If that is truly the case, that problem is most likely being caused by a recent change which was made to your your computer. The problem with changes on the computer is that it is not always possible to pinpoint what changes were made to the computer. However, the most important point to keep in mind is that if a software application works once, it should work again. And, it if stops working, the most likely explanation is that something has been added to the computer which makes it impossible for the program to work. And, a Windows Update is often the culprit - because many older programs will work quite well on the old version of an Operating System, but will not work after a Service Pack is installed. And, there is another factor involved with your problem. In your first message, you mentioned that the problem was related to Reader Rabbit's Reading Ages 4-6. However, the most recent versions of Reader Rabbit Reading Learning System state that the program is designed for Ages 4.7. And, the most recent versions of Reader Rabbit Reading Learning System include 3 separate disks - I Can Read with Phonics, High Flying Act and The Great Alphabet Race. And, since I do not currently have any hands-on experience with Reader Rabbit, I do not have any information as to which of those disks - or all of those disks - offer the Record and Playback option. So, unfortunately, I will need more information before I can take a shot at solving your problem. In order to determine whether or not you are using the same version of Reader Rabbit Reading Learning System as am I, I will need answers to the following questions: 1. Which Operating Systems are listed in the Minimum System Requirements for your Reader Rabbit Reading Learning System? 2. What is the exact name of the disk (or disks) in which the Record and Playback option will not work? 3. Which Service Pack is installed on each of your WinXP 32-bit computers? If you don't know which Service Pack is installed, go to Control Panel, click on System, then check the System option on the General tab. _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to TSmeal) Post #: 4

RE: Reader Rabbit - Disabled Record and Playback - 6/10/2010 8:53:10 AM    TSmeal   Posts: 3 Joined: 5/16/2010 Status: offline Hi Brandy, In response to your questions: 1) Minimum System Requirements list Windows 98, Windows Millenium, Windows 98 SE 2) Exact Name of Disk - Reader Rabbit's Reading Ages 4-6 Version 3.0 3) Microsoft Windows XP Professional Version 2002 Service Pack 3 I think you must be right regarding windows updates. This particular laptop has absolutely no other programs on it except two Nick Jr games that were on it prior to Reader Rabbit. The only thing that has changed since loading would be the automatic updates. (in reply to TSmeal) Post #: 5

RE: Reader Rabbit - Disabled Record and Playback - 6/10/2010 11:15:31 AM    Brandy redux Posts: 1968 Joined: 2/7/2007 Status: offline Hi TSmeal, Since the program you are using is so old, I'm afraid that I do not have access to it. So, I will not be able to run any tests. Since the program was designed for Win 98 SE, it is kinda surprising that it won't run on WinXP with SP 3. However, I remember when WinXP was first released and the number of software applications that were found to be not compatible with WinXP before any Service Packs were released. The only option that might help to solve your problem might be to do as a suggested earlier and click on this link http://forums.encoreusa.com/tm.asp?m=24204&mpage=1&key=庌 then follow the directions in that FAQ for using Compatibility Mode set to Windows 98/Windows ME. _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to TSmeal) Post #: 6

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