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All Forums >> [Product Forums] >> [Education Software] >> [Advantage Series] >> Elementary Advantage >> Installing Elementary Advantage 2009 on a mac

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Installing Elementary Advantage 2009 on a mac - 7/13/2010 1:06:11 PM    njlamb   Posts: 3 Joined: 7/13/2010 Status: offline I hit the install all and it said it successfully installed, but I can only access 3 of the subjects - 2 math programs and social studies. All of the other subjects say have a minus on their folders. Also, the Carmen Sandiego (social studies) crashed while I was looking at it. Thanks for any ideas of what to do. Post #: 1

RE: Installing Elementary Advantage 2009 on a mac - 7/13/2010 5:52:21 PM    Gresh   Posts: 1 Joined: 7/13/2010 Status: offline Have you had any luck with this problem? I am having the same problem. I spoke with the company and had a new disk sent to me and the same problem is happening with the second disk as well. Let me know if you have any new info. or if anyone else has any ideas as to the problem. (in reply to njlamb) Post #: 2

RE: Installing Elementary Advantage 2009 on a mac - 7/13/2010 6:00:45 PM    Brandy redux Posts: 1976 Joined: 2/7/2007 Status: offline Hi njlamb and Gresh, I am not able to provide any specific suggestions about your problem because neither of you have said exactly which version of Mac you are using, and whether or not your MAC meets the Minimum System Requirements for Elementary Advantage 2009. The Minimum System Requirements can be viewed by clicking on the link below http://forums.encoreusa.com/tm.asp?m=38387 So, please post back and tell me for sure whether or not your Mac version is at least: * OS X v. 10.3.9 – 10.5.2 and is running on a: * PowerPC G4, G5 or Intel processor with an: * 867 MHz processor or higher with resolution set to at least: * 800 x 600 color display with thousands of colors or better. And, if you haven't already done so, you'll want to make sure that you have the most current video card driver installed! _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to njlamb) Post #: 3

RE: Installing Elementary Advantage 2009 on a mac - 7/14/2010 1:57:33 PM    njlamb   Posts: 3 Joined: 7/13/2010 Status: offline I am running Mac OS X version 10.6.4 with a 2 GHz Intel Core 2 Duo processor, memory is 2 GB (in reply to Brandy redux) Post #: 4

RE: Installing Elementary Advantage 2009 on a mac - 7/14/2010 4:40:30 PM    Brandy redux Posts: 1976 Joined: 2/7/2007 Status: offline Hi njlamb, Since your OS is version 10.6.4, that would mean that you are running Snow Leopard. And, since the Minimum System Requirements for Elementary Advantage 2009 only go up to 10.5.2 (Leopard), that might mean that Elementary Advantage 2009 is not completely compatible with Snow Leopard. I am not able to attempt to install Elementary Advantage 2009 on my Snow Leopard machine - because I do not have access to Elementary Advantage 2009. But, I have confirmed that both Elementary Advantage 2010 and Elementary Advantage 2011 can be successfully installed on Snow Leopard. And, when I checked the Minimum System Requirements for both Elementary Advantage 2010 and Elementary Advantage 2011, I discovered the Minimum System Requirements for both Elementary Advantage 2010 and Elementary Advantage 2011 only go up to 10.5.6. So, even those Minimum System Requirements do not include Snow Leopard. Since Technical Support is still being provided for Elementary Advantage 2009, your best bet might be to click on this link http://forums.encoreusa.com/tm.asp?m=24071&mpage=1&key=%E5%B8%87 then follow the directions in that FAQ for contacting Technical Support. Or, if you purchased Elementary Advantage 2009 from a retail store within the last 90 days or from Broderbund.com within the last 30 days, you might want to click on this link http://forums.encoreusa.com/tm.asp?m=26877&mpage=1&key=%E6%A3%BD to check out the refund policy. Then, you might want to check out Elementary Advantage 2011 here http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dsoftware&field-keywords=Elementary+Advantage+2011&x=0&y=0 < Message edited by Brandy redux -- 7/14/2010 11:52:56 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to njlamb) Post #: 5

RE: Installing Elementary Advantage 2009 on a mac - 7/14/2010 4:58:45 PM    Brandy redux Posts: 1976 Joined: 2/7/2007 Status: offline One additional thought njlamb, Since I am, primarily, a PC user, my knowledge of Snow Leopard is extremely limited (having purchased my first Mac computer only last November ). So, I didn't quite understand what you meant when you said, "All of the other subjects say have a minus on their folders". When I try to open an Elementary Advantage 2010 or 2011 program on Snow Leopard, the screen I have to choose from looks like the image at the bottom of this message So, all programs which have been installed will have a check mark next to the name of the program. But, even during the installation process, I have never seen a minus next to a program name. Instead, what I see for programs that are not installed is an arrow which points down. So, if what you are seeing is also an arrow which points down, all that would mean is that the program has not been installed. And, you should be able to install the program by inserting the Elementary Advantage 2009 Macintosh disk then clicking on a program to install it. As an interesting note, while I was installing Elementary Advantage 2011 on my Windows 7, I noticed that I had seen an option on Snow Leopard which I did not see on Windows 7. And, that option was the "Install All" button at the bottom of the install window. Since I installed each of the Elementary Advantage 2010 and 2011 on my Snow Leopard individually, I did not take advantage of the "Install All" button. However, if you installed Elementary Advantage 2009 by clicking on the "Install All" button, it is possible that that "Install All" button did not properly install all of the Elementary Advantage 2009 programs. And, if that is truly the case, you will have to install each of the missing programs individually. Attachment (1) < Message edited by Brandy redux -- 7/14/2010 5:06:46 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to Brandy redux) Post #: 6

RE: Installing Elementary Advantage 2009 on a mac - 7/15/2010 7:05:21 AM    njlamb   Posts: 3 Joined: 7/13/2010 Status: offline When I look directly in my applications folder at the advantage 2009 folder and click on the elementary advantage folder it shows me folders for all of the subjects. Basic math, math and social studies have items in them. All other subject folders have a minus sign on them. When I click on one of those folders I get a message that says "the folder can't be opened because you don't have permission to see its contents." So yes I do see the screen you posted with the check marks and down arrows, but I only have 3 subjects checked. I did try to install one at a time and also tried the "install all" button - both with the same results, only the 3 subjects I mentioned above are accessible. I also have a mac mini that I will try to install this program on. It is not using snow leopard. Thanks for your help. (in reply to Brandy redux) Post #: 7

RE: Installing Elementary Advantage 2009 on a mac - 7/15/2010 12:01:13 PM    Brandy redux Posts: 1976 Joined: 2/7/2007 Status: offline hi njlamb, The problem you are experiencing isn't being caused by Elementary Advantage 2009. Instead, it is being caused by a permissions setting on your Mac. Since I'm not familiar with permissions settings on Snow Leopard, I did a Google search and found this http://www.macgasm.net/2009/12/23/change-file-and-folder-permissions-through-the-finder-in-snow-leopard/ However, as can be seen on that web site, you must have access to an administrator account in order to perform the fix. Of course, if you are not logged onto Snow Leopard with an Administrator account, that would be what is causing your problem - because Elementary Advantage 2009 requires the person who is installing the program to be logged on with an Administrator account. And, it is quite possible that Elementary Advantage 2009 requires that the person who uses the program also be logged on with an Administrator account. < Message edited by Brandy redux -- 7/15/2010 8:35:05 PM > _____________________________ For More Help: Click on the FAQ link at the top of this page Then, click on the All FAQ's button on the next page * To contact me by Email, send your message to pine_97@yahoo.com * (in reply to njlamb) Post #: 8

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