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Intermittent Sound IGT Cleopatra II

 
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Intermittent Sound IGT Cleopatra II - 10/7/2012 6:37:39 AM   
kaieriton

 

Posts: 1
Joined: 10/5/2012
Status: offline
All slots have good quality sound and picture except one. 3 Kings only has sound if 3 lions appear on reel. Also game freezes up when trying to return to other games. Only happens during the 3 King play
Post #: 1
RE: Intermittent Sound IGT Cleopatra II - 10/7/2012 10:51:56 AM   
Brandy redux


Posts: 2376
Joined: 2/7/2007
Status: offline
Hi kaieriton,

Since Three Kings doesn't work for me at all, I suspect that Three Kings might be buggy. However, it is very important to keep in mind that, as can be seen in this Technical Note

http://support.encore.com/technicalsupport/kb.aspx?kb_id=1614&product_id=2968

**********

IGT Slots Cleopatra II has very specific system requirements and unless all requirements are met, the software will not work as expected. Below are the minimum system requirements and instructions on how to check your computer. If you meet all of the requirements and continue to experience problems, please further try the Direct X solution towards the end of this article.

System requirements:
OS: Windows® XP (Home & Pro) SP3, Windows Vista® SP1, Windows® 7 ¹
Pentium® IV 2.4 GHz processor or faster
1GB RAM (2 GB RAM for Windows Vista® & Windows® 7),
1024x768 16 bit color display,
256MB VRAM Direct®X 9 Compliant Video Card (Intel® HD chipsets supported)
3 GB Hard Disk Space, DVD-ROM drive, Keyboard & mouse.

**********

Since these forums provide only functionaly (how-to or how does it work) support, if you would like to submit a ticket to Technical Support, you can do so by scrolling to the bottom of the Technical Note which is referenced above, then click on the 'Online Support Request' link.

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To contact me by email, please send your message to pine_97@yahoo.com

(in reply to kaieriton)
Post #: 2
RE: Intermittent Sound IGT Cleopatra II - 1/13/2013 1:23:02 PM   
JasonC

 

Posts: 1660
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: kaieriton

All slots have good quality sound and picture except one. 3 Kings only has sound if 3 lions appear on reel. Also game freezes up when trying to return to other games. Only happens during the 3 King play



I found that disabling your Antivirus fixes the problem with freezing. However I found that if you play for more then 30 minutes on a game and then hit a bonus, the game crashes.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to kaieriton)
Post #: 3
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