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Hoyle Card Games 2008

 
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Hoyle Card Games 2008 - 6/22/2017 3:48:14 PM   
Psaroum

 

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My program freezes for 1-2 minutes at a time. Does this happen to anyone else? Is there a way to fix this issue?

Any assistance would be greatly appreciated!
Post #: 1
RE: Hoyle Card Games 2008 - 6/23/2017 1:28:36 PM   
TMLFAN4LIFE


Posts: 1255
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Freezing for 1 to 2 minutes at a time? I've not seen that issue. What kind of computer are you running?

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Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

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Post #: 2
RE: Hoyle Card Games 2008 - 6/23/2017 1:34:36 PM   
ellengard


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Joined: 10/2/2006
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version 2008 runs best on Win XP, so you may have some compatibility issues if using Win 7 or later.

Freezing, but not crashing could indicate not enough available RAM. You can free up RAM by closing all other programs as well as any programs running in the background.

This article may be helpful to you:
https://support.microsoft.com/en-us/help/331796/perform-a-clean-startup-to-determine-whether-background-programs-are-interfering-with-your-game-or-program

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RE: Hoyle Card Games 2008 - 6/24/2017 11:08:56 AM   
Psaroum

 

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Joined: 6/22/2017
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Thank you for your replies.

I don't have other programs open in the background when running the game.

This is the pc I'm using and there is sufficient RAM:

Intel(R) Core(TM) i7-2600 CPU @ 3,40 GHz 8GB RAM 64-bit Operating System

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Post #: 4
RE: Hoyle Card Games 2008 - 6/24/2017 10:33:48 PM   
TMLFAN4LIFE


Posts: 1255
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From: Hayward, CA
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You did not mention the operating system you were running. Windows 7 , 8 , 10? Etc?

Hoyle 2008 was specifically designed to be more compatible going forward with Windows 7 as opposed to the 2007 series which worked with Vista / XP.

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Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Psaroum)
Post #: 5
RE: Hoyle Card Games 2008 - 6/25/2017 2:04:13 AM   
ellengard


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Version 2013 is compatible with win 7 and 8, but not 10. If running version 8 on win 10, there will be compatibility issues. Version 2008 is really quite old.

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Post #: 6
RE: Hoyle Card Games 2008 - 6/25/2017 10:44:03 AM   
Psaroum

 

Posts: 4
Joined: 6/22/2017
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Sorry.....operating system is Windows 7 so it should not be giving me the problem. Just frustrating....but thank you for your input!

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Post #: 7
RE: Hoyle Card Games 2008 - 6/25/2017 10:46:04 PM   
ellengard


Posts: 2809
Joined: 10/2/2006
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Did the freezing up start happening just recently? Has the program been running fine for the last 8 years?

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Print Shop guest blogger(2014-17)

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Post #: 8
RE: Hoyle Card Games 2008 - 6/26/2017 10:31:15 AM   
Psaroum

 

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Joined: 6/22/2017
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I haven't had the program very long....only bought it a couple of months ago and it began freezing up about 2 weeks after I installed it.

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Post #: 9
RE: Hoyle Card Games 2008 - 6/26/2017 11:29:22 AM   
TMLFAN4LIFE


Posts: 1255
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Where did you purchase the program from? Have you submitted a ticket with our support department? If you have not already, please let me know and I'll communicate with you through the forum email system to setup a ticket in our system and see if we can get this resolved.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Psaroum)
Post #: 10
RE: Hoyle Card Games 2008 - 6/26/2017 11:33:04 AM   
TMLFAN4LIFE


Posts: 1255
Joined: 12/14/2005
From: Hayward, CA
Status: offline
I just sent an email to your email address asking you for a good email address to make a support ticket happen. If you don't see the request in your inbox, please check spam.

_____________________________

Jason Carver
Community Support at Encore Software

Please note that the forums are for functionality support only. Enter in your web browser http://support.encore.com for technical support relating to errors and crashes.

(in reply to Psaroum)
Post #: 11
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