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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Labels don't print properly

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Labels don't print properly - 2/13/2018 8:59:13 PM

Carolee

Posts: 2
Joined: 2/13/2018
Status: offline

I am utterly frustrated. The previous version of Print Shop that I used did this perfectly and this one just won't. I have created a template for labels with two columns of labels in 5 rows. The labels are 2 inches x 4 inches, and the template shows them as that size. However, when I go to print them, the print area is slightly less than 2 inches high. As a result, the images "creep" up the page so that the bottom label only has about 2/3 of the image on it and the other third is on the label above it.

How do I fix this?

Carolee

Post #: 1

RE: Labels don't print properly - 2/14/2018 12:43:22 AM

ellengard

Posts: 3253
Joined: 10/2/2006
Status: offline

What did you type for the Distance between rows and the top position? If they are off by even a little, this will affect the height of your lables.

(in reply to Carolee)

Post #: 2

RE: Labels don't print properly - 2/14/2018 1:03:34 AM

Carolee

Posts: 2
Joined: 2/13/2018
Status: offline

I measured and entered exactly what I have. The margin at the top is .5 inches, and there is no space between the rows.

I went back and looked at some of the old labels from the previous version, and they are perfect. I used the same file this evening to see if it was something about my formatting, and the old ones that I created on the previous version do not print correctly on this version.

For right now, I have a workaround, but it's a pain in the neck. I print the first row, peel them off, and then cut off the top of the sheet so I have a half-inch margin again. Then I print the next row and do the same thing again.

(in reply to ellengard)

Post #: 3

RE: Labels don't print properly - 2/15/2018 12:25:21 PM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

Test reply. I am checking to see if an error happens as a result of replying to this post.

This is only a test posting

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to Carolee)

Post #: 4

RE: Labels don't print properly - 2/15/2018 12:27:03 PM

JasonC

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline

quote:

ORIGINAL: Carolee

I measured and entered exactly what I have. The margin at the top is .5 inches, and there is no space between the rows.

I went back and looked at some of the old labels from the previous version, and they are perfect. I used the same file this evening to see if it was something about my formatting, and the old ones that I created on the previous version do not print correctly on this version.

For right now, I have a workaround, but it's a pain in the neck. I print the first row, peel them off, and then cut off the top of the sheet so I have a half-inch margin again. Then I print the next row and do the same thing again.

If there is a newer Win 10 printer driver for your model of printer, install it. That should solve the problem. (assuming your OS is Win 10)

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to Carolee)

Post #: 5

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