Condomimi
Posts: 2
Joined: 2/28/2018 Status: offline
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I have been having trouble printing in color from my Printmaster Platinum program. Product Name: HP Envy 5540. I checked the ink levels and cleaned the cartridges. Operating System: Microsoft Windows 10 (32-bit) Printer won't print in color from computer to printer. Will do color copies HP website told me to do the following which I did: In Windows, search for and open Programs and features 2.) Select your HP Printer 3.) Select Uninstall 4.) In Windows, search for and open Devices and printers 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device' 6.) Open up the run command with the "Windows key + R" key combo. 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 8.) Click on the "Drivers" tab 9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 10.) Select Ok 11.) Select Apply and Ok on the Print Server Properties windows 12.) Close Devices and Printers 13.) Restart the PC 14.) Download and install the printer software from the below link. In Windows, search for and open Programs and features 2.) Select your HP Printer 3.) Select Uninstall 4.) In Windows, search for and open Devices and printers 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device' 6.) Open up the run command with the "Windows key + R" key combo. 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 8.) Click on the "Drivers" tab 9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 10.) Select Ok 11.) Select Apply and Ok on the Print Server Properties windows 12.) Close Devices and Printers 13.) Restart the PC 14.) Download and install the printer software from the below link.
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