Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

PM V8 doesn't work on Mac OS High Sierra

 
Logged in as: Guest
  Printable Version
All Forums >> [Product Forums] >> [Productivity Software] >> Printmaster v8 Platinum (released 2017) >> PM V8 doesn't work on Mac OS High Sierra Page: [1]
Login
Message << Older Topic   Newer Topic >>
PM V8 doesn't work on Mac OS High Sierra - 8/9/2018 3:02:32 PM   
AlainBob

 

Posts: 2
Joined: 8/9/2018
Status: offline
I downloaded the program and installed it on my iMac under Mac OS X - High Sierra (10.13.6). Before that, I made sure I had the latest version of Java on my Mac. The installation went ok but when I start the program, I have the "beach ball" turning and when I look the list of open programs, PrintMaster is listed as "not responding"...

I uninstalled the program, then reboot my computer and installed it again... still not working !

Any ideas ???

Thanks

< Message edited by AlainBob -- 8/9/2018 3:03:37 PM >


_____________________________

Alain R.
Post #: 1
RE: PM V8 doesn't work on Mac OS High Sierra - 8/10/2018 7:26:56 AM   
TMLFAN4LIFE


Posts: 1552
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Force quit the program.

Make sure you have just the desktop on your screen

See the word Go at the top? Click on that. Hold down the Alt key on your keyboard and you will find the word Go. Click on GO.

Now, find a folder named Preferences and double click it.

Inside preferences you will need to find a file called Printmaster 8 Platinum.prefs

Delete that file to the trash bin and the program wont do that at launch anymore.

If you can't find the file I mentioned above, it is in there sometimes difficult to find so you may need to sort your files alphabetically.

_____________________________

Jason Carver
Encore Technical Support and Forums Moderator.
http://encoresupport.freshdesk.com

(in reply to AlainBob)
Post #: 2
RE: PM V8 doesn't work on Mac OS High Sierra - 8/10/2018 8:40:28 AM   
AlainBob

 

Posts: 2
Joined: 8/9/2018
Status: offline
Thanks for your answer but...

... at first, I did exactly what you said and when I started PM, it didn't work. So I uninstalled it another time and made sure every files related to PrintMaster where deleted (I'm a retired programmer so I have some knowledge about computers).

Then, I re-installed PM and ... it worked ! Yeah !!!

Well, it was v*e*r*y s*l*o*w but it worked. Then, after quitting the program and restarted it a few minutes later, guess what ? The infamous beach ball balloon is there and the program is still "not responding"...

So, will I have to do this every time I want to use PM ? Do you have other ideas ?

Here are the specs of my iMac:
- iMac mid 2010
- Processor Intel Core i5 3,6 GHz
- 8 Gb RAM DDR3
- 1 Tb internal drive

I also use Kaspersky Internet Security app and Clean My Mac app. Can one of these apps interfere with PM ?

Thanks !

Alain R.

(in reply to TMLFAN4LIFE)
Post #: 3
Page:   [1]
All Forums >> [Product Forums] >> [Productivity Software] >> Printmaster v8 Platinum (released 2017) >> PM V8 doesn't work on Mac OS High Sierra Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4

1.028