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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> envelopes Page: [1]
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envelopes - 10/12/2018 11:14:13 AM   
djourneys

 

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how do I print #10 envelopes to hp Officejet pro 8620
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RE: envelopes - 10/12/2018 1:02:18 PM   
ellengard


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What is the print problem specifically? That nothing prints; the print is misaligned; or you need mail merging instructions?

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RE: envelopes - 10/13/2018 9:22:25 PM   
djourneys

 

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It says mismatched paper I put no 10 envelope everywhere

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RE: envelopes - 10/13/2018 9:40:40 PM   
ellengard


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Mismatched paper usually means that your printer's paper guides aren't pushed together correctly for your envelope stock. This sounds more like an HP issue, not a Print Shop issue. If you are sure you have your guides set properly, perhaps your printer driver needs reinstalling or updating. Go here to get the latest driver for your model and OS:

https://support.hp.com/ca-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611

Try printing a #10 envelope from another program such as WordPad. If you get the same error, then you can be pretty sure the problem is the printer/printer driver.

< Message edited by ellengard -- 10/13/2018 9:52:09 PM >


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my desktop publishing tips
Print Shop guest blogger(2014-18)

(in reply to djourneys)
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RE: envelopes - 10/13/2018 10:49:46 PM   
djourneys

 

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I tried all that and I printed a perfect envelope from word

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RE: envelopes - 10/14/2018 1:25:16 AM   
ellengard


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That suggests an incompatibility between Print Shop and the HP. That might be solved by an updated printer driver.

Do other Print Shop projects (cards, labels, etc.) print OK from your HP?

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Print Shop guest blogger(2014-18)

(in reply to djourneys)
Post #: 6
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