Brandy redux
Posts: 2376
Joined: 2/7/2007 Status: offline
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quote:
I was wondering why the original knowledge base from Riverdeep support for the original Broderbund were never incorporated into these new forums? Hi FixitMAD, There are 3 reasons why the Knowledge Base articles from Riverdeep support are not incorporated into these new forums. 1. Even though Riverdeep is the parent company of Broderbund, Riverdeep & Broderbund are completely separate companies. So, the support team for Riverdeep is completely separate from the support team for Broderbund. 2. Knowledge Base articles are normally posted only on the Support sites. The Support sites for the various Broderbund, Encore & Hoyle programs can be accessed here http://support.encore.com/technicalsupport/Default.aspx while Riverdeep Customer Support is found here http://support.riverdeep.net/ 3. The only purpose of these user-to-user forums is for users to help each other with problems they are experiencing with the Broderbund, Encore or Hoyle software. As to the Julian Dates Knowledge Base article which you posted, we prefer to not post information about a specific subject on the forums until a user asks a question about that subject. And, even though these forums have been active since 2004, you are the first user to mention Julian Dates.
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