Brandy redux
Posts: 2376
Joined: 2/7/2007 Status: offline
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Hi John, In your last message, it was not clear to me whether your comments were about Cute PDF or the Broderbund PDF driver which is installed with Print Shop 23.1. As to where you said this: "I tried Cute PDF which didn't work at all on my Win 7 (64 bit) computer, and it won't save anything to PDF now and frequently crashes, sending the CPU meter off the map." I am able to use Cute PDF with ALL of my 64-bit Windows 7 programs without a hiccup. However, if, during the Cute PDF installation, you said NO when you were asked if you wanted to install Ghostscript, that would mean that your Cute PDF installation is corrupt - because, as is stated on the CutePDF web site here http://www.cutepdf.com/Products/CutePDF/writer.asp "Requires PS2PDF converter such as Ghostscript" As to where you said this: "I added the extra port as instructed." Since the extra port is the recommended fix for ONLY the Broderbund PDF driver which is installed with Print Shop 23.1, adding an extra port for Cute PDF is not required. However, you will definitely want to note that, if any Broderbund software which installs the Broderbund PDF driver was installed AFTER Print Shop 23.1, that installation would have been installed over the Broderbund PDF driver which was installed with Print Shop 23.1. And, in that case, the only way to fix that problem is the a 1) thorough uninstall, 2) computer cleanup and 3) 'clean' reinstall which is recommended below. As to where you said this: "I also checked the compatability option, and found Win 7 wasn't even listed." If you were referring to Cute PDF, and if you will click on the link below http://www.cutepdf.com/Products/CutePDF/writer.asp you will see that Cute PDF supports Microsoft Windows 98/ME/2000/XP/2003/Vista/7/8 (x86/x64). So, Cute PDF is already prepared for Windows 8. And, Print Shop 23.1 was upgraded from Print Shop 23 specifically to make it compatible with Windows 7. The only part of Print Shop 23.1 which is not completely compatible with Windows 7 is .NET Framework 1.1 - which is not a factor for your large file problem. The problems you describe on your Windows 7 computer could very well be the result of either a corrupt installation of Print Shop 23.1 or a problem on your computer. If that is the case, the recommended procedure for fixing those problems is to click on the link below http://forums.encoreusa.com/tm.asp?m=41214&mpage=1&key=ꃾ then following the directions in that FAQ for performing a 1) thorough uninstall, 2) computer cleanup and 3) 'clean' reinstall. And, it also couldn't hurt to click on the link below http://forums.encoreusa.com/tm.asp?m=26991&mpage=1&key=楯 then check out the recommended procedures for dealing with Computer Lockups/Freeze. As you will see, many of the recommended procedures in that FAQ are also recommended in the 1) thorough uninstall, 2) computer cleanup and 3) 'clean' reinstall recommendation above. While the lockups and freezes you are experiencing might be the result of the large file size, when computer maintenance is not performed on a regular basis, the first sign of a major problem is lockups and freezes - which can be related to something as simple as not regularly deleting Temp files.
< Message edited by Brandy redux -- 10/15/2012 12:46:02 PM >
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