Brandy redux
Posts: 2376
Joined: 2/7/2007 Status: offline
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quote:
If that doesn't completely take care of the problem, a clean reinstall of the program after a computer cleanup should do the trick. Any time a corrupted installation is suspected, a clean reinstall after a computer cleanup will not remove all corruption - primarily because a standard uninstall of many Broderbund/Encore programs will leave orphaned files and invalid registry entries behind. And, even though a computer cleanup will remove many invalid registry entries, a computer cleanup will not remove either the orphaned files or the registry entries which reference those orphaned files. So, the recommended solution for dealing with a corrupt installation is to click on the link below http://forums.encoreusa.com/tm.asp?m=41214&mpage=1&key=ꃾ then follow the directions in that FAQ for performing a 1) thorough uninstall, 2) computer cleanup and 3) 'clean' reinstall.
< Message edited by Brandy redux -- 9/24/2012 4:27:32 PM >
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