JasonC
Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
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Products from Hoyle / Broderbund / Viva Media / Encore make a wonderful gift for the whole family so I've created this checklist of things to be aware of before purchasing.
1. Make Sure you pay close attention to the system requirements when purchasing these products.
It's very important to pay attention to them as if you have to submit a issue to technical support, you are fully covered because you meet the system requirements for that product. This goes for download products and physical products for which you purchase in the retail environment. Using a product on an operating system that is not supported will make you ineligible for technical support since the operating system or your system configuration is not supported by the requirements.
To find your system requirements prior to purchasing :
Windows XP : Click on the start button, right click on My Computer and select properties. The computer processor speed and memory should be listed in here.
Windows Vista and 7 users : Click on the start Pearl - right click on the word computer and select properties. The processor speed and memory should be displayed.
Windows 8 Users : If you can run Windows 8, you should not have problems with the products as long as Windows 8 is listed on the system requirements as being compatible.
2: The difference between Downloads, DVD / CD in Sleeve , and Retail Products
Hoyle Gaming / Encore / Broderbund offers various ways to acquire and purchase its products so here is the scoop on these products:
A. DVD or CD In Sleeve: These products are burned at the factory and any relevant CD Key Codes / registration information are silkscreened onto the disc and sent to you in the mail via USPS and should arrive within 3 to 4 days
B. Download of Product : Various products are offered as downloads. These are products you save to your computer and double click a file to installed. Your registration information is also included in the email, if any is needed to activate the product. It is suggested to burn the installation file to a Blank CD/ DVD for safekeeping purposes in case you need to reinstall the product again. Product download links are only available for a certain period of time which the link to the installer will expire. It is suggested if you are unable to acquire a means to backup the software , you can add download insurance for your product to extend the download link, and add on a backup DVD to your order, for a nominal fee.
C: Retail Box shipped: Just like the product you see on the shelves in the stores you shop at, these products are shipped to you via UPS or any other method you choose. The cheapest UPS method will get your products to your door within 1 to 5 business days after your payment has been processed and cleared. These 1 to 5 days do not include the time it takes to process your order. Additional shipping methods are available for a higher price if you need your order sooner.
EXCEPTIONS TO THE RETAIL BOX SHIPPING RULE:
Once in a blue moon, a product you see on the site as being available can go on backorder depending on demand of the product. If this happens, you will be sent an email saying its on backorder and it gives you options if you would like to wait for the product or cancel that portion of the order for a refund.
ONCE YOU GET YOUR PRODUCTS AT HOME:
Each product has a satisfaction guarantee and a return policy. Depending on how you purchase your product, Encore has different return policies. To see the various return and refund policies , click here for the list:
http://support.encore.com/customerservice/refunds.aspx
GETTING TECHNICAL SUPPORT FOR YOUR PRODUCT :
Encore offers various technical support options for your products in the event your software does not function as intended. To get support for your product, click here: http://support.encore.com/technicalsupport/
FUNCTIONALITY SUPPORT:
These forums are for you to ask your questions about the products you purchased, like how to play games, or understanding functions of the games or software purchased.
THANKS FOR READING THIS LIST, AND MAY YOUR HOLIDAY SHOPPING ENDEAVORS BE SAFE AND MERRY!
< Message edited by TMLFAN4LIFE -- 11/24/2013 7:50:41 AM >
_____________________________
Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com
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Holiday Shopping Checklist! Look here before you buy! - 
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