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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Print alignment - HP printer

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Print alignment - HP printer - 11/21/2013 9:07:51 AM    friend123   Posts: 1 Joined: 11/21/2013 Status: offline I cannot get my printer and your program to talk to each other I don't understand what numbers they want you to put in Which is line A B etc. When I go to print cards out the printer doesn't match up with the program. < Message edited by lindarobin -- 8/12/2014 9:27:46 PM > Post #: 1

RE: Print alignment - 11/21/2013 2:52:13 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline First, do the test print and ignore the stuff about Line A and B. Once you print the test, you will see on the paper, Line A and Line B. If your alignment is perfect, Line A and Line B are perfectly centered. So I suspect that those lines did NOT print centered. So now you measure the distance from the edges of the paper, to the lines and fill in that info. That lets the printer know how far off the alignment is and it should readjust accordingly. < Message edited by lindarobin -- 8/12/2014 9:26:20 PM > (in reply to friend123) Post #: 2

RE: Print alignment - 1/23/2014 7:06:49 AM    klavelle   Posts: 5 Joined: 7/17/2013 Status: offline I am having the same problem! Even after making custom paper with the identical measurements as the avery template thinking maybe it was a glitch and hours with technical support with software/dell/hp, no success. Even bought a new printer and I can't print out my business cards or 5 x 7 greeting cards. No matter how we set the margins, it defaults back to 1 inch margins!!! So frustrating. We even saved it as a PDF and tried to print from Adobe and having to mess around with advanced settings (borderless printing, etc. ) will only print one side at a time correctly. It should print correctly from the program!!! (in reply to ellengard) Post #: 3

RE: Print alignment - 1/23/2014 10:32:57 AM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline quote: ORIGINAL: klavelle ... Even bought a new printer and I can't print out my business cards or 5 x 7 greeting cards. No matter how we set the margins, it defaults back to 1 inch margins!!! Are you doing the standard 10-up Avery business cards? As a test, I opened up one of the pre-designed bus card templates and it printed fine. The Save As PDF worked, too, even the fonts were embedded. The PDF prints fine. Please do a Save As PDF for a bus card project and post a screen capture so I can see how far off the margins are. Attachment (1) (in reply to klavelle) Post #: 4

RE: Print alignment - 1/24/2014 1:52:37 PM    klavelle   Posts: 5 Joined: 7/17/2013 Status: offline I am ecstatic... after over 10 hours with tech support with Dell/HP/Printshop etc... I just returned my HP 7520 printer and replaced it with an Epson xp810. Perfection from the first project in Print Shop which had been unsuccessful from PDF's JPEGs and multiple other programs when connected to the HP printer. I don't understand how a printer could be the cause but it was. (in reply to ellengard) Post #: 5

RE: Print alignment - 1/24/2014 2:12:53 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I'm so glad your Epson printer is working well with this program! When you indicated that even printing a PDF was troublesome, I suspected something amiss with your other printer. It's unusual that printers have trouble with PDFs. (in reply to klavelle) Post #: 6

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Print alignment - HP printer

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