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Printer issue - dbl printing

 
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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 2.0 >> Printer issue - dbl printing Page: [1]
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Printer issue - dbl printing - 11/16/2015 12:52:05 PM   
dabiii

 

Posts: 1
Joined: 11/16/2015
Status: offline
When I attempt to print a card in Printshop 2 for Mac, it will always print two copies of the first page and second page and printing is NOT where it is supposed to be. I have looked everywhere for an answer. I am using an HP 8630 printer. and a MacBook Pro with the lastest upgrade (OSX Yosemite). I can find no way to correct this problem either on the forum or in the user manual or any of the knowledge bases. Any help would be greatly appreciated. Please note that only one copy is being requested, however two copies of the pages always appear in the printview box.

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Dan Brock
Post #: 1
RE: Printer issue - dbl printing - 11/16/2015 12:58:21 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
This program is supported by Software Mackiev. You may wish to visit their update center to make sure you are using the latest version available to you.

http://www.mackiev.com/update_center/index.html

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Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to dabiii)
Post #: 2
RE: Printer issue - dbl printing - 11/16/2015 6:00:26 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
This could be an incompatibility issue between your printer and the program. A workaround is to print to PDF. That way, your printer works with Adobe Reader, rather then Print Shop.

An updated printer driver may solve your issue.

(in reply to dabiii)
Post #: 3
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