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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Custom Paper

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Custom Paper - 4/10/2016 7:58:20 PM    LH7173   Posts: 3 Joined: 4/10/2016 Status: offline I am trying to create a label sheet of stock labels that is not offered in the drop down box. I have followed the instructions given, but when I try to save the label sheet, I get the error message : Key given not in the dictionary. Someone please help. What am I doing wrong? Post #: 1

RE: Custom Paper - 4/10/2016 11:08:50 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Please tell me the numbers you added to the Custom Paper Stock form. Is your width, height = 8.5, 11? e.g. (in reply to LH7173) Post #: 2

RE: Custom Paper - 4/11/2016 1:42:06 PM    LH7173   Posts: 3 Joined: 4/10/2016 Status: offline 8.5 w 11 h 3 rows 0 between 2 columns 0 between it is Avery 5384 templet (in reply to ellengard) Post #: 3

RE: Custom Paper - 4/11/2016 2:15:44 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Under the drop down menu under the category to save it to, do you get the error when choosing another category? I've seen some limited success in avoiding the error message when changing the category. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to LH7173) Post #: 4

RE: Custom Paper - 4/11/2016 9:02:56 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I created that label template using the data in my screen capture. It saved and the new template shows in the list. Did you use the same margin values? Attachment (1) < Message edited by ellengard -- 4/11/2016 9:04:54 PM > (in reply to LH7173) Post #: 5

RE: Custom Paper - 4/12/2016 11:47:26 AM    LH7173   Posts: 3 Joined: 4/10/2016 Status: offline I did use the same margins. (in reply to ellengard) Post #: 6

RE: Custom Paper - 4/12/2016 12:09:30 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You are doing everything correctly if your Custom Paper form is filled out exactly as above. The error message must then be a technical issue, not an user error issue. Have you tried Jason's suggestion? Otherwise, you can send a tech support ticket from here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3780 Give them the URL to this forum thread as part of your description. < Message edited by ellengard -- 4/12/2016 12:10:39 PM > (in reply to LH7173) Post #: 7

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Custom Paper

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