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All Forums >> [Product Forums] >> [Productivity Software] >> Calendar Creator (2016 Release) >> Importing Google Calendar Fails; Please help

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Importing Google Calendar Fails; Please help - 1/15/2017 7:57:39 AM    Rogshap   Posts: 3 Joined: 1/15/2017 Status: offline I just bought the current version of Calendar Creator for Windows 10. It says I can export my Google Calendar into an .ics and import that data into Calendar creator. I've watched the videos and read the info. I follow the steps exactly. But it simply won't work. Calendar creator doesn't give an error message, it just goes back to the import window. I reached out to customer service but they simply said watch the videos. Is this an actual capability CC offers? Or should I return the software knowing their product description is not honest? Thanks. Post #: 1

RE: Importing Google Calendar Fails; Please help - 1/15/2017 4:27:35 PM    DEJenc3 Posts: 533 Joined: 6/22/2005 Status: offline Note that I have moved this thread to the appropriate forum, for the new Calendar Creator 2016 program. As a test, I exported a a Google Calendar to an .ics file, and had a similar experience as Rogshap, unable to import the Google .ics into Calendar Creator, following the Help video as a guideline. It's unfortunate that Google Calendar does not offer an option to export to .csv, which is more likely to be imported successfully. I was able to import a single .ics event, a television listing reminder from TitanTV, and although it appeared in Calendar Creator, the date information was for the following day, and the time was missing. I was able to import it into an Outlook online calendar where it appeared with the correct date and time. I also found that the absence of "import" as an indexed topic in the CC 2016 Help file is an unfortunate shortcoming. When I found found "import" by searching Help, .ics is not mentioned as an importable format, though .csv is listed. I hope the developers will review these concerns. _____________________________ David (in reply to Rogshap) Post #: 2

RE: Importing Google Calendar Fails; Please help - 1/16/2017 12:50:51 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Hi everyone, I've made a report of this behavior and have sent it off to the developers. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to Rogshap) Post #: 3

RE: Importing Google Calendar Fails; Please help - 1/16/2017 7:56:21 PM    Rogshap   Posts: 3 Joined: 1/15/2017 Status: offline Thanks to those who replied. So it seems like the company lied about this capability. I'll seek a full refund. Appreciate your confirmation. (in reply to JasonC) Post #: 4

RE: Importing Google Calendar Fails; Please help - 1/17/2017 12:37:41 AM    DEJenc3 Posts: 533 Joined: 6/22/2005 Status: offline It's not necessarily the case that a Google Calendar cannot be imported, but there may be limitations that haven't been elaborated. For example, my testing involved attempting to import a calendar that extended over multiple years. You might want to wait to see if there's a response on this forum from other users who may have had better success with importing a Google Calendar. There may also be an explanation or solution from the developers. Your own needs and patience would have to guide the decision in requesting a refund. _____________________________ David (in reply to Rogshap) Post #: 5

RE: Importing Google Calendar Fails; Please help - 1/17/2017 10:24:19 PM    Rogshap   Posts: 3 Joined: 1/15/2017 Status: offline David...thanks. You are a more kind and patient person than I am. I don't have much patience for companies that don't deliver on their product descriptions or have easy help with customer service. This is a simple software that should work the way it is promised. Bummer they can't make it right. Hopefully, they'll refund my money and correct their product descriptions. (in reply to DEJenc3) Post #: 6

All Forums >> [Product Forums] >> [Productivity Software] >> Calendar Creator (2016 Release) >> Importing Google Calendar Fails; Please help

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