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Rebuilding modified page previews

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All Forums >> [Product Forums] >> [Productivity Software] >> Printmaster v8 Platinum (released 2017) >> Rebuilding modified page previews Page: [1]
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Rebuilding modified page previews - 11/20/2017 3:34:30 PM   
InfoMartinSales

 

Posts: 5
Joined: 11/15/2017
Status: offline 		I just installed on Win 7 pro 64 bit. After making changes, sometimes I have to ctrl/alt/delete and stop the process because it just sits there, but then it wont actually save.

HELP - What am I doing wrong?
Post #: 1
RE: Rebuilding modified page previews - 11/20/2017 10:13:43 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		This could indicate a corrupted installation. Turning off other programs including start up programs running in the background (this means anti-virus, too), while downloading your purchase and during installation, can ensure that critical files aren't blocked.

Jason is the tech expert here and will have more advice.

(in reply to InfoMartinSales)
Post #: 2
RE: Rebuilding modified page previews - 11/20/2017 10:24:39 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: InfoMartinSales
...After making changes, sometimes I have to ctrl/alt/delete and stop the process because it just sits there, but then it wont actually save.

You said "sometimes". Could that mean the problem may be related to file size? Something large like a multi-page project with several high-res photos?

If you open a ready-made project and make a tiny change - delete one object - then save... does the program freeze?

(in reply to InfoMartinSales)
Post #: 3
RE: Rebuilding modified page previews - 11/21/2017 7:11:59 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: InfoMartinSales

I just installed on Win 7 pro 64 bit. After making changes, sometimes I have to ctrl/alt/delete and stop the process because it just sits there, but then it wont actually save.

HELP - What am I doing wrong?



We do have an article as outlined here: http://support.encore.com/technicalsupport/kb.aspx?kb_id=2093&product_id=3873

Should resolve many problems you may encounter with the program.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to InfoMartinSales)
Post #: 4
RE: Rebuilding modified page previews - 11/21/2017 8:02:49 AM   
InfoMartinSales

 

Posts: 5
Joined: 11/15/2017
Status: offline 		Well I have "3" tries at downloading.... and since I had Printmaster 18 - which I love by the way - have been using that type of version for over 20 years.... I guess I'll get used to the new version - once I get it installed correctly....

** I'll uninstall all versions and download again.... and keep you posted.... thanks for the help!!!! :) amh

(in reply to ellengard)
Post #: 5
RE: Rebuilding modified page previews - 11/21/2017 8:17:50 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: InfoMartinSales

Well I have "3" tries at downloading.... and since I had Printmaster 18 - which I love by the way - have been using that type of version for over 20 years.... I guess I'll get used to the new version - once I get it installed correctly....

** I'll uninstall all versions and download again.... and keep you posted.... thanks for the help!!!! :) amh


If you get any errors in relation to downloading, send me a private message. Better yet, open a support ticket and I'll make sure I answer it.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to InfoMartinSales)
Post #: 6
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