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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> error while parsing entity name line 5, position 352

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error while parsing entity name line 5, position 352 - 1/17/2018 6:46:38 PM    alexmigueis   Posts: 6 Joined: 1/17/2018 Status: offline I can not open print shop 2.3 files on the new version 4.0 . I am using the user guide instructions. error while parsing entity name line 5, position 352 Please advise Thanks Alex _____________________________ alex migueis Post #: 1

RE: error while parsing entity name line 5, position 352 - 1/17/2018 6:56:24 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Some Print Shop 23.1 files are not compatible due to the formatting of them. This may include excess items or the following issues *Too many clipart objects *Too many pictures *Special text styles You would need to go into the older program to correct these issues, then try to re-import them in the new program. On our guest blog, they did a great job of explaining how to make older files ready for the newer versions: http://www.printshop.com/blog/2015/3/2/how-to-make-your-old-projects-compatible-in-new-programs.aspx Hope this helps! _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to alexmigueis) Post #: 2

RE: error while parsing entity name line 5, position 352 - 1/18/2018 9:13:56 AM    alexmigueis   Posts: 6 Joined: 1/17/2018 Status: offline Thank you Jason, That is disappointing, i have about 30 files and none work, which seems strange? i could understand what you are saying if it were a few, they are very basic files. Is there any way i can purchase the old version 2.3 so that i can use these files, These are files given to me from another person that are very important. Thank again _____________________________ alex migueis (in reply to JasonC) Post #: 3

RE: error while parsing entity name line 5, position 352 - 1/18/2018 9:20:05 AM    alexmigueis   Posts: 6 Joined: 1/17/2018 Status: offline Jason I purchased this because your salesperson and online info said it was a guarantee that files would be compatible. I really could use some help. _____________________________ alex migueis (in reply to alexmigueis) Post #: 4

RE: error while parsing entity name line 5, position 352 - 1/18/2018 9:37:32 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline If you could send a technical email here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2647 I'll respond and ask you for some of the files which are affected and see if they open on my test machine. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to alexmigueis) Post #: 5

RE: error while parsing entity name line 5, position 352 - 1/18/2018 11:40:16 AM    alexmigueis   Posts: 6 Joined: 1/17/2018 Status: offline That would be great, Will do soon. _____________________________ alex migueis (in reply to JasonC) Post #: 6

RE: error while parsing entity name line 5, position 352 - 1/18/2018 12:37:32 PM    alexmigueis   Posts: 6 Joined: 1/17/2018 Status: offline I sent the technical email back to you, just now. Please instruct on how to proceed with things. It would be great if you can try to open some of the files. _____________________________ alex migueis (in reply to alexmigueis) Post #: 7

RE: error while parsing entity name line 5, position 352 - 1/18/2018 12:43:40 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: alexmigueis I sent the technical email back to you, just now. Please instruct on how to proceed with things. It would be great if you can try to open some of the files. I found your ticket and I responded just now. Please send in the request info. Thank you. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to alexmigueis) Post #: 8

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> error while parsing entity name line 5, position 352

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