Encore Forums Encore Forums

Knowledgebase  Register  Login  My Profile  Inbox  Address Book  My Subscription  My Forums 

Photo Gallery  Member List  Search  Calendars  FAQ  Ticket List  Log Out

Error: Disconnected Activation

 
Logged in as: Guest
  Printable Version
All Forums >> [Read First] >> Tips and general information >> Error: Disconnected Activation Page: [1]
Login
Message << Older Topic   Newer Topic >>
Error: Disconnected Activation - 6/10/2011 12:51:20 PM   
Brandy redux


Posts: 2376
Joined: 2/7/2007
Status: offline
If you purchased a digital download from broderbund.com, encore.com, hoylegaming.com or bicycle.com before January 1, 2011, and are encountering the 'Disconnected Activation' error message, you may be experiencing an issue with a copy protection technology that has been discontinued.

NOTE: Purchases made after January 1, 2011 are not affected by this issue.

To correct this problem, please click on the link below

http://support.encore.com/ordersupport/order_support_frm.aspx?category_id=40

to submit a ticket to Encore Customer Service.

In the ticket, please be sure to enter your original order number for your purchase.

Your order number can be found on the activation email that was sent to you at the time of your purchase.

When the support team handles your incident, you will receive a new e-mail - with a new link and key to re-download your purchase.

NOTE: Before re-downloading from the new link, you will need to click on the link below

http://forums.encoreusa.com/tm.asp?m=27430&mpage=1&key=

then follow the directions in that FAQ for performing a thorough uninstall of the previous version of your download containing the old copy protection technology.

If the previous version is not completely uninstalled, the old copy protection will prevent you from using your new download.

< Message edited by Brandy redux -- 8/21/2012 6:30:05 PM >


_____________________________

For More Help:
Click on the FAQ link at the top of this page
Then, click on the All FAQ's button on the next page

To contact me by email, please send your message to pine_97@yahoo.com
Post #: 1
Page:   [1]
All Forums >> [Read First] >> Tips and general information >> Error: Disconnected Activation Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Please Note: In order to post a message on the forums, you will need to become an Encore Forum Member. Click on the Register link on the top of this page and follow the instructions to become an Encore Forum Member.

If you are a new member and need help using these forums, please click on the FAQ link at the top of this page.

Forum Software © ASPPlayground.NET Advanced Edition 2.4

0.031