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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 3.5 >> Application Quits

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Application Quits - 9/8/2014 11:46:01 AM    Tobiann   Posts: 1 Joined: 9/8/2014 Status: offline When I open the PS 3.5 and the "Select a new project" comes up. I select "open an existing project," the application closes. Post #: 1

RE: Application Quits - 9/8/2014 5:11:26 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Did you create a project previously? Its possible it might have gotten corrupted, or the program itself is corrupted. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to Tobiann) Post #: 2

RE: Application Quits - 9/9/2014 12:44:07 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline If you are trying to open any of the pre-designed templates and the program is closing, then I think your installation is corrupted. A complete uninstall, then a clean re-install will fix that. (in reply to Tobiann) Post #: 3

RE: Application Quits - 9/14/2014 12:29:16 PM    pcwiak   Posts: 1 Joined: 9/14/2014 Status: offline I am having the same problem as Tobiann. I select "open an existing project" and the application closes. I have uninstalled and re-installed the program. I have installed the most recent update, I believe is 3.5.2. I am still having the same problem. What can I do to fix it? (in reply to Tobiann) Post #: 4

RE: Application Quits - 9/14/2014 10:22:36 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline The best way for a solution to your technical problem is to submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3256 (in reply to pcwiak) Post #: 5

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