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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> printing

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printing - 12/19/2015 2:36:53 PM    jwmadzelan   Posts: 4 Joined: 12/19/2015 Status: offline I am using win10 on a hp computer. I have an Epson wf5990 printer. I use A-2 envelopes. I have the latest updates of win10, ps4 and my Epson printer. I can not print a2 envelopes. I did not have any problems with ps23. I have played with this for a week off and on. When I try to print them the only thing that prints is the return address and that is not printed in the upper left hand corner where it belongs. Thanks Post #: 1

RE: printing - 12/19/2015 7:45:58 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline What width and height dimensions did you enter when you created this Custom Paper Stock envelope? (in reply to jwmadzelan) Post #: 2

RE: printing - 12/19/2015 8:06:18 PM    jwmadzelan   Posts: 4 Joined: 12/19/2015 Status: offline I entered length 5.75 inches, height 3.375 (in reply to ellengard) Post #: 3

RE: printing - 12/19/2015 8:29:31 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I am finding that my printer will print NOTHING if I set it for a custom size, which I did because my printer does not have A2 envelope as an option. As a workaround, I chose an envelope size that was close and everything printed out. (in reply to jwmadzelan) Post #: 4

RE: printing - 12/19/2015 8:31:38 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Did you mean 4.375? (in reply to jwmadzelan) Post #: 5

RE: printing - 12/19/2015 8:42:30 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I found another workaround. I used the program's Save As PDF. Then when I set my printer options to custom and entered the width and height, I could print the PDF just fine, onto the A2 envelope. I am going to see if using a different printer driver will work better. (in reply to jwmadzelan) Post #: 6

RE: printing - 12/19/2015 9:46:22 PM    jwmadzelan   Posts: 4 Joined: 12/19/2015 Status: offline Yes, I meant 4.375. I will try the work arounds and see if I can get it working Thank you (in reply to ellengard) Post #: 7

RE: printing - 12/19/2015 10:41:18 PM    jwmadzelan   Posts: 4 Joined: 12/19/2015 Status: offline It is working now. I set my printer to the nearest size on the printer and it works Thanks for the help (in reply to jwmadzelan) Post #: 8

RE: printing - 12/20/2015 8:41:32 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You're welcome! Yes, this is a easy workaround. The alignment isn't perfect since the project size and the printer page size don't exactly match, but because this is an envelope, a 5mm misalignment isn't critical. It is also possible to simply group and shift everything on the project, a little to the side or top, to get the printing exactly where you want it on the actual paper envelope. (in reply to jwmadzelan) Post #: 9

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> printing

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