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All Forums >> [Product Forums] >> [Productivity Software] >> [Calendar Creator] >> CC General Functionality >> CC12 will not open

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CC12 will not open - 12/26/2015 11:47:02 PM    insync   Posts: 5 Joined: 12/21/2015 Status: offline I have downloaded CC12 to be installed on a new installation of Windows 10. After the download, installation and restart, (all with no errors) I get this message when opening the Brand New Program. The configuration file C:\Program Files (x86)\Calendar Creator\AGB\Startup.cfg does not match C:\Program Files (x86)\Calendar Creator\CCSku.DLL --cannot continue. This is an upgrade from CC10 which is not supported on Windows 10. I installed into the same directory as the previous installation. This should have been a simple upgrade. Please provide me with some direction. Thank you for your assistance, Insync Post #: 1

RE: CC12 will not open - 12/27/2015 12:03:56 AM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline http://forums.encoreusa.com/tm.asp?m=50397 This advice probably applies to download versions, too. (in reply to insync) Post #: 2

RE: CC12 will not open - 12/27/2015 12:42:18 AM    insync   Posts: 5 Joined: 12/21/2015 Status: offline Thank you ellengard, Upon looking at my first installation, I did not turn off my Norton suite. However looking at my CC12 icon, it indeed does have the shield on the icon. I did turn off my Norton suite and did an inplace reinstall, on top of the first install. Sadly after the restart I am receiving the same error message. (in reply to ellengard) Post #: 3

RE: CC12 will not open - 12/27/2015 12:47:52 AM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I am no techie, but I think it may make a difference to uninstall. http://support.encore.com/customerservice/genericcleaninstall.aspx (in reply to insync) Post #: 4

RE: CC12 will not open - 12/27/2015 9:20:36 AM    DEJenc3 Posts: 533 Joined: 6/22/2005 Status: offline This is beyond my expertise as well, but I would definitely try to uninstall the older version first as ellegard suggested, and do the clean install that Jason suggests. There's an older post on clean install that may include some additional tips provided for older operating systems: http://forums.encoreusa.com/fb.asp?m=24104 There was a similar discussion a while back that makes me wonder if you're trying to install on a networked computer, which is not possible with CC?: http://forums.encoreusa.com/fb.asp?m=50140 _____________________________ David (in reply to ellengard) Post #: 5

RE: CC12 will not open - 12/27/2015 1:01:58 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Did you upgrade from Windows 7 to Windows 10? If so it's not going to be so easy as installing to the same directory as your old program is going to conflict with the install of the new one. You will need to uninstall using the control panel, and checking the program directory for any left over files. The advice of the Generic Clean Install is a good place to start. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to insync) Post #: 6

RE: CC12 will not open - 12/28/2015 11:38:05 AM    insync   Posts: 5 Joined: 12/21/2015 Status: offline quote: The configuration file C:\Program Files (x86)\Calendar Creator\AGB\Startup.cfg does not match C:\Program Files (x86)\Calendar Creator\CCSku.DLL --cannot continue. So basically I lose all my settings and have to start over… great program design... (in reply to JasonC) Post #: 7

RE: CC12 will not open - 12/28/2015 12:44:36 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Start all over? Didn't you make a copy of your BCC files? (in reply to insync) Post #: 8

RE: CC12 will not open - 12/28/2015 6:03:41 PM    insync   Posts: 5 Joined: 12/21/2015 Status: offline I have reinstalled v12 and it is opening now. I do have my .bcc file ellengard. It is from version 10. How do I import it into version 12? Thanks, Cris (in reply to ellengard) Post #: 9

RE: CC12 will not open - 12/28/2015 7:02:14 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline File> Open... browse to where your BCC file is located. (in reply to insync) Post #: 10

RE: CC12 will not open - 12/28/2015 7:19:46 PM    insync   Posts: 5 Joined: 12/21/2015 Status: offline As simple as that. Thank you, ellengard. insync (in reply to ellengard) Post #: 11

All Forums >> [Product Forums] >> [Productivity Software] >> [Calendar Creator] >> CC General Functionality >> CC12 will not open

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