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All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 7.0 (released 2015) >> printmaster 17

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printmaster 17 - 1/16/2016 2:39:40 PM    Joe Lesko   Posts: 16 Joined: 9/5/2014 Status: offline Thank you ellengard. I now can have a plain white background when I do cards. No, I forgot to disable the anti virus. I'll delete the program and reinstall. Thank you very much. Post #: 1

RE: printmaster 17 - 1/16/2016 3:15:57 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You can reply to a post, like I am doing, rather than start a new thread each time. Otherwise you'd have to go searching all new threads where the post doesn't make sense just on its own, without seeing the whole conversation. Although you wrote printmaster 17 as the subject, you aren't talking about version 17, right? Version 17 and version 7.0 work very differently. (in reply to Joe Lesko) Post #: 2

RE: printmaster 17 - 1/16/2016 7:11:58 PM    Joe Lesko   Posts: 16 Joined: 9/5/2014 Status: offline No, I am talking about printmaster version 7. there is a black border when I ope a design tool, it blocks vision and I don't know how to get rid of it. I'm attaching a picture. I'm at wits end. I did delete printmaster and then reinstalled it after disabling antivirus Attachment (1) (in reply to ellengard) Post #: 3

RE: printmaster 17 - 1/16/2016 7:20:57 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I can see your desktop behind the PrintMaster program. Perhaps if you maximize the program's window, you'll be able to see the entire thing. (in reply to Joe Lesko) Post #: 4

RE: printmaster 17 - 1/17/2016 7:58:15 AM    Joe Lesko   Posts: 16 Joined: 9/5/2014 Status: offline I maximized it but the black border is still there. It goes away when I show the complete list of design tools, but comes back when I click on one and select an action. The program works okay as far as I can see, but as I said, the border covers some of the actions I can take. (in reply to ellengard) Post #: 5

RE: printmaster 17 - 1/17/2016 1:12:25 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline On my program, there is no obstruction. Your program is not working as it should. You will need to submit a tech support ticket here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3708 Attachment (1) (in reply to Joe Lesko) Post #: 6

RE: printmaster 17 - 1/18/2016 1:33:04 PM    Joe Lesko   Posts: 16 Joined: 9/5/2014 Status: offline Thank you Ellengard. I appreciate your patience and counsel. I will contact tech support. (in reply to ellengard) Post #: 7

RE: printmaster 17 - 1/18/2016 1:36:37 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline You're welcome. I hope the tech people have a quick fix for you. (in reply to Joe Lesko) Post #: 8

All Forums >> [Product Forums] >> [Productivity Software] >> PrintMaster 7.0 (released 2015) >> printmaster 17

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