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Upgraded this morning, now I can't open old files

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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Upgraded this morning, now I can't open old files Page: [1]
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Upgraded this morning, now I can't open old files - 9/24/2016 12:30:50 PM   
Jeannete99

 

Posts: 12
Joined: 3/14/2016
Status: offline 		Hello,

There was an update available, so I completed the update this morning.

However, now I cannot open files that I created before the update.

The error message appears as follows:

THIS FILE DOES NOT APPEAR TO BE A TPS 3.0 OR TPS 2.0 FORMATTED PROJECT FILE.

I have tons of pre-made projects and need access to them, please help!

Thanks,
Jeannette
Post #: 1
RE: Upgraded this morning, now I can't open old files - 9/24/2016 1:40:43 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
quote:

ORIGINAL: Jeannete99
...I cannot open files that I created before the update...
The error message appears as follows:

THIS FILE DOES NOT APPEAR TO BE A TPS 3.0 OR TPS 2.0 FORMATTED PROJECT FILE.


Do you mean that your 4.0 projects that you created earlier will no longer open? Or are you referring to projects made in an earlier version such as 2.0 and 3.0?

(in reply to Jeannete99)
Post #: 2
RE: Upgraded this morning, now I can't open old files - 9/24/2016 1:42:50 PM   
Jeannete99

 

Posts: 12
Joined: 3/14/2016
Status: offline 		projects created in 4.0 (same program).

Now, after the update, I cannot open them.

(in reply to ellengard)
Post #: 3
RE: Upgraded this morning, now I can't open old files - 9/24/2016 2:15:36 PM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline 		I also updated from 4.0 to 4.0.1. I just went through a list of my projects sorted by date so I could tell which projects were pre-update, but still 4.0. They all opened, no problem. I did have trouble with really old projects i.e. 23.1.

So perhaps your update installation is corrupted? You may need the help of tech support who can be contacted via:
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3780
http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=3781

The first link is for Deluxe; the next for Professional.

< Message edited by ellengard -- 9/24/2016 2:16:51 PM >

(in reply to Jeannete99)
Post #: 4
RE: Upgraded this morning, now I can't open old files - 9/24/2016 2:30:20 PM   
Jeannete99

 

Posts: 12
Joined: 3/14/2016
Status: offline 		thank you.

I sent a message

(in reply to ellengard)
Post #: 5
RE: Upgraded this morning, now I can't open old files - 9/25/2016 12:03:39 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: Jeannete99

Hello,

There was an update available, so I completed the update this morning.

However, now I cannot open files that I created before the update.

The error message appears as follows:

THIS FILE DOES NOT APPEAR TO BE A TPS 3.0 OR TPS 2.0 FORMATTED PROJECT FILE.

I have tons of pre-made projects and need access to them, please help!

Thanks,
Jeannette


Kind of obvious but did you accidentally choose the option to open a PS 23.1 file rather than an existing PS 4.0 file? If you choose the wrong option you would get that message.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to Jeannete99)
Post #: 6
RE: Upgraded this morning, now I can't open old files - 9/26/2016 10:33:09 AM   
Jeannete99

 

Posts: 12
Joined: 3/14/2016
Status: offline 		I double checked.. I am certainly opening the file the correct way.

I just tried to open a file I created after the update and it's giving me the same error.

Is there a way to revert back to before I updated?

(in reply to JasonC)
Post #: 7
RE: Upgraded this morning, now I can't open old files - 9/26/2016 11:19:36 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline 		I am going to send you an email through the forums email system with some details on how to contact me. I'll look into this further for you. Thanks for your patience while I prepare the email

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to Jeannete99)
Post #: 8
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