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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> problems with saving

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problems with saving - 4/10/2017 4:34:51 PM    KarenMc   Posts: 2 Joined: 4/10/2017 Status: offline I have been trying to make a card all day. Looks nice but when I save it and when I check print preview, it's a blank form. What is happening to my project? I have even gone so far as to turn off the computer and reboot but that hasn't helped. Post #: 1

RE: problems with saving - 4/10/2017 10:00:25 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Do you have the updated version, 4.0.1? Attachment (1) (in reply to KarenMc) Post #: 2

RE: problems with saving - 4/11/2017 11:29:52 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Good suggestion ellengard On the other image that is circled, there would be a message that says an update is available. If you don't see it and it says it's up to date, then there could be another problem. We're here to help if you need it, Just visit http://support.encore.com and type in the correct version of The Print Shop 4.0 you have for support options. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to ellengard) Post #: 3

RE: problems with saving - 4/11/2017 2:37:04 PM    KarenMc   Posts: 2 Joined: 4/10/2017 Status: offline Yes, I have version 4.0.1.0. And the message is that it is up to date. Doesn't say any updates are available.. (in reply to JasonC) Post #: 4

RE: problems with saving - 4/11/2017 2:43:12 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Is your copy the download or the DVD? If download, then it could have been corrupted during the downloading process. This is often the case when security software is actively running during the download. This can be fixed. (in reply to KarenMc) Post #: 5

RE: problems with saving - 4/11/2017 2:55:40 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Close the program down. Press Control Alt Delete and make sure that printshop.exe is not running. If it is, right click on the process and select "End Task" Go to the Control Panel and select Programs and Features. Uninstall the program. Once the process is complete, check C:\Program Files x86\ for a Print Shop 4.0 folder. If one is left over, please drag The Print Shop 4.0 folder to the recycle bin and empty it. Restart your computer and install the program from the file or disc you have. Once the installation is complete, try the program again. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to KarenMc) Post #: 6

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> problems with saving

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