JasonC 
		  
		   
		     
		  Posts:  1692 
		  Joined:  12/14/2005  From:  Hayward, CA Status: offline
		   
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		 This may be a technical issue associated with the program. I'd like to see how I can help you so I'll be contacting you through the forums email system to gather some more information. I'll then get in contact with you tomorrow through our support system once I get the information. 
			
								
			
			 
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  Jason Carver   Encore Sales Department and Customer Service   www.encore.com   For Tech Support, visit http://support.encore.com 
				  	
		  
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