JasonC
Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
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While we would like the programs to work as intended, there may be times where you need to contact Technical Support for assistance.
Below is a list of things you will need and other suggestions to keep in mind before contacting support:
*A copy of the downloaded program. If you do not have this readily available, please contact Customer Service at 1-800-395-0277 or log into your account online to retrieve your order information.
*Program installation disc if it's a physical copy. Please be sure to have your Antivirus / Firewall completely disabled for troubleshooting purposes.
*Any case numbers we may have previously assigned to you.
*Be sure to be at your computer, logged in, and have any problematic programs closed down in their entirety. (Restarting your computer is a good idea if you're unsure something closed or not)
*While not required, a pen and paper is helpful to recall information our support agents have provided during the live phone session.
_____________________________
Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com
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^Tips for a smooth live Technical Support Experience^ - 
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