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All Forums >> [Product Forums] >> [Productivity Software] >> Calendar Creator (2016 Release) >> calendar creator, new version (story rock?)

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calendar creator, new version (story rock?) - 8/8/2018 8:27:44 PM    mscmt   Posts: 3 Joined: 2/11/2011 Status: offline I have been using CC over 20 years. Then I downloaded the new program for 2016 a few months ago. I could never get my events to work properly and thought I had requested help, but maybe not. About 5 weeks ago, I got a new computer with Windows10 installed on it. I'm having all sorts of issues getting use to that! But my biggest issue is that the program did not get transferred from the old computer to the new one and the old computer is no longer available to me (alas, it died too soon). I had thought the program was on the new computer---in fact, in my documents file, I have: "__ calendar3.scc 3813/18 6:32PM SCC File 3,556 KB" Is that not for the 2016 program?? Also I do have the user guide downloaded: "Copyright Information Calendar Creator Copyright © 2016 Encore Software, Inc. and its licensors. All Rights Reserved. Powered by StoryRock. StoryRock source code © 2016 StoryRock, Inc. Unauthorized reproduction of the software is a violation of applicable copyright" But no actual program. How can I obtain the new program to download it to my computer? I think this is my current information: order 10050263 cust ID 680130 Because I couldn't get the program to work earlier, I wasn't able to share our family calendar with all the extended family like I have for the past 21 years. I was so looking forward to all the extras in the new program and would like to become proficient with it before next year's calendar is due. thank you Post #: 1

RE: calendar creator, new version (story rock?) - 8/8/2018 9:10:39 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline quote: But my biggest issue is that the program did not get transferred from the old computer to the new one and the old computer is no longer available to me (alas, it died too soon). I had thought the program was on the new computer Usually when you purchase a download, you would keep that backed up somewhere (e.g. external hard drive) so that you can install it on a new computer. If you lost your download, you can perhaps get another one from the site where you made your original purchase as they should have a record of it. You'll need to contact that site's customer service. (in reply to mscmt) Post #: 2

RE: calendar creator, new version (story rock?) - 8/9/2018 10:44:33 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline When a program is purchased, you have 90 days from the date of purchase (1 year if you purchased download insurance) to download the file. If you did not make a backup of the file and you are past the timelines above, you will need to call our sales department at 1-800-395-0277 to inquire about getting your link replaced. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to mscmt) Post #: 3

All Forums >> [Product Forums] >> [Productivity Software] >> Calendar Creator (2016 Release) >> calendar creator, new version (story rock?)

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