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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Printing Legal size in Print Shop 4.0

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Printing Legal size in Print Shop 4.0 - 9/14/2018 9:19:59 AM    brojsimons@att.net   Posts: 6 Joined: 9/14/2018 Status: offline Unable to print a legal sized document. Noticed that under the Print Alignment tab and the drop down for paper size I only have to available paper sizes, letter and A4. Need to have the option of legal size. For now I have found a work around by saving it in a PDF format, but only issue is that the print quality takes a hit when printing from a PDF. _____________________________ Johnathan Simons Post #: 1

RE: Printing Legal size in Print Shop 4.0 - 9/14/2018 9:30:34 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline Print alignment is not where you can choose that size. All printing options are found when you click on the Print button. Attachment (1) _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to brojsimons@att.net) Post #: 2

RE: Printing Legal size in Print Shop 4.0 - 9/14/2018 10:10:56 AM    brojsimons@att.net   Posts: 6 Joined: 9/14/2018 Status: offline Thanks TMLFAN4LIFE for responding so quickly! That is what I was thinking, just select the desired size when I select print, but when I have done that the entire project does not print off. It only prints a portion of the project. Like it is still trying to print a letter size. Tried to screen shot but can't seem to get the file small enough to upload. _____________________________ Johnathan Simons (in reply to JasonC) Post #: 3

RE: Printing Legal size in Print Shop 4.0 - 9/14/2018 10:22:09 AM    brojsimons@att.net   Posts: 6 Joined: 9/14/2018 Status: offline Here I believe I got a screen shot to upload. This is a screen shot of going into the properties of my printer, selecting legal size for it as well and print preview. Attachment (1) < Message edited by brojsimons@att.net -- 9/14/2018 10:43:45 AM > _____________________________ Johnathan Simons (in reply to brojsimons@att.net) Post #: 4

RE: Printing Legal size in Print Shop 4.0 - 9/14/2018 1:42:12 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Check that Legal size is selected for the printer you are using, and as a further check, look at the output size. It's interesting that your PDF printed at the correct size. This suggests that The Print Shop program may require the latest printer driver for your model of printer. Attachment (1) (in reply to brojsimons@att.net) Post #: 5

RE: Printing Legal size in Print Shop 4.0 - 9/14/2018 2:43:17 PM    brojsimons@att.net   Posts: 6 Joined: 9/14/2018 Status: offline quote: ellengard Thanks for the input. I have checked those setting as well and they look good as far as I can tell with the output sizes matching what the physical size of a legal print out would be. As far as an update driver, that is what I was originally thinking when I first called into to speak to technical support before I knew of the forum. But the person who helped me didn't have any information regarding an update for PrintShop. Where might I go to find a possible update? Thanks < Message edited by brojsimons@att.net -- 9/14/2018 2:45:34 PM > _____________________________ Johnathan Simons (in reply to ellengard) Post #: 6

RE: Printing Legal size in Print Shop 4.0 - 9/14/2018 11:09:40 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline It's not Print Shop that needs updating, it's the printer driver. Go to the manufacturer's website (Canon, HP, Lexmark, whichever is yours). They all have a section where you can download the latest driver for your model and OS. (in reply to brojsimons@att.net) Post #: 7

RE: Printing Legal size in Print Shop 4.0 - 9/15/2018 9:04:53 AM    brojsimons@att.net   Posts: 6 Joined: 9/14/2018 Status: offline Checked my printer for updates. Found an update and firmware update, but still having same issue. _____________________________ Johnathan Simons (in reply to ellengard) Post #: 8

RE: Printing Legal size in Print Shop 4.0 - 9/15/2018 2:36:15 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline Well, that is disappointing! Do you mind if I try it on my system? I'll email you and you can reply with attachment of your Print Shop project file. You can edit out anything personal from your project, but I will not be sharing it with anyone. (in reply to brojsimons@att.net) Post #: 9

RE: Printing Legal size in Print Shop 4.0 - 9/16/2018 9:29:08 AM    brojsimons@att.net   Posts: 6 Joined: 9/14/2018 Status: offline That would be great! _____________________________ Johnathan Simons (in reply to ellengard) Post #: 10

RE: Printing Legal size in Print Shop 4.0 - 9/16/2018 1:56:16 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I emailed you. (in reply to brojsimons@att.net) Post #: 11

RE: Printing Legal size in Print Shop 4.0 - 9/16/2018 6:49:53 PM    ellengard Posts: 3253 Joined: 10/2/2006 Status: offline I have determined that the problem is a bug in Print Shop 4.0. The program cannot print legal size LANDSCAPE projects. Legal size PORTRAIT projects do print OK, so the work-around is to group, rotate, and copy to a new blank legal-size PORTRAIT project. Print the PORTRAIT project. I have reported this problem to Encore. (in reply to brojsimons@att.net) Post #: 12

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> Printing Legal size in Print Shop 4.0

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