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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> PS 23.1 sig files

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PS 23.1 sig files - 11/5/2015 9:00:18 AM    djones   Posts: 14 Joined: 10/26/2015 Status: offline Trying to open Print shop 23.1 sig. file, it's 332KB. Keep getting print shop not responding, window looking for a solution. Couple of weeks ago I opened a PS 23 sig file of 496kb with no problem. These are files I want to save as print shop 4 deluxe. Post #: 1

RE: PS 23.1 sig files - 11/5/2015 9:23:48 AM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline quote: ORIGINAL: djones Trying to open Print shop 23.1 sig. file, it's 332KB. Keep getting print shop not responding, window looking for a solution. Couple of weeks ago I opened a PS 23 sig file of 496kb with no problem. These are files I want to save as print shop 4 deluxe. Do you have any kind of special formatting or other type of fancy graphics that may cause this program to do what its doing? Normally it would throw out some other error to indicate this issue but anything is possible. Could also be the project file may be corrupted. I am sending you a forum message with my email address so I can test the file on my end and see what's going on. In the mean time see this post I put here about troubleshooting performance on systems. http://forums.encoreusa.com/tm.asp?m=50631 May or may not help. Once I send you my email address please write me an email with the sig file attached. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to djones) Post #: 2

RE: PS 23.1 sig files - 11/6/2015 8:08:12 AM    djones   Posts: 14 Joined: 10/26/2015 Status: offline I rebooted my computer and file opened, but got error message "Index out of range. Must be non-negative and less than size of the collection. I had unchecked the memory usage box awhile back when I was having other issues. Thanks Don (in reply to JasonC) Post #: 3

RE: PS 23.1 sig files - 11/6/2015 12:17:06 PM    JasonC   Posts: 1692 Joined: 12/14/2005 From: Hayward, CA Status: offline I tried to email you the day I said I would and for some reason, the email has a delay to the sender. Perhaps its a server issue. It appears Google is trying to send it out still. _____________________________ Jason Carver Encore Sales Department and Customer Service www.encore.com For Tech Support, visit http://support.encore.com (in reply to djones) Post #: 4

All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> PS 23.1 sig files

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