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redownloading program

 
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redownloading program - 3/20/2017 2:07:18 AM   
layzeerudy

 

Posts: 3
Joined: 3/10/2017
Status: offline
Can I delete this program out of my computer and reload the program on the same computer if I used the enclosed disk with the program. my computer has some virus in it at that point. I have goy those problem fixed but this program doesn't work the way I think it should and the sales clerk at the store bought from said that I should delete the the program and reload it with the disk. I wonder if I can do this
Post #: 1
RE: redownloading program - 3/20/2017 8:06:57 AM   
ellengard


Posts: 3253
Joined: 10/2/2006
Status: offline
Read this:
http://support.encore.com/customerservice/genericcleaninstall.aspx

(in reply to layzeerudy)
Post #: 2
RE: redownloading program - 3/20/2017 11:22:21 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
If you have a disk, simply insert it into drive and begin installation. And if it's a download copy, simply go back into your account and re-download the program.

Send an email to Technical Support if you have any questions concerning the installation process beyond the Generic Clean Install instructions

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to layzeerudy)
Post #: 3
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