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error while parsing entity name line 5, position 352

 
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All Forums >> [Product Forums] >> [Productivity Software] >> The Print Shop 4.0 >> error while parsing entity name line 5, position 352 Page: [1]
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error while parsing entity name line 5, position 352 - 1/17/2018 6:46:38 PM   
alexmigueis

 

Posts: 6
Joined: 1/17/2018
Status: offline
I can not open print shop 2.3 files on the new version 4.0 . I am using the user guide instructions.

error while parsing entity name line 5, position 352
Please advise

Thanks
Alex

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alex migueis
Post #: 1
RE: error while parsing entity name line 5, position 352 - 1/17/2018 6:56:24 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
Some Print Shop 23.1 files are not compatible due to the formatting of them. This may include excess items or the following issues

*Too many clipart objects

*Too many pictures

*Special text styles

You would need to go into the older program to correct these issues, then try to re-import them in the new program.


On our guest blog, they did a great job of explaining how to make older files ready for the newer versions:

http://www.printshop.com/blog/2015/3/2/how-to-make-your-old-projects-compatible-in-new-programs.aspx

Hope this helps!

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to alexmigueis)
Post #: 2
RE: error while parsing entity name line 5, position 352 - 1/18/2018 9:13:56 AM   
alexmigueis

 

Posts: 6
Joined: 1/17/2018
Status: offline
Thank you Jason,

That is disappointing, i have about 30 files and none work, which seems strange? i could understand what you are saying if it were a few, they are very
basic files.
Is there any way i can purchase the old version 2.3 so that i can use these files,

These are files given to me from another person that are very important.

Thank again

_____________________________

alex migueis

(in reply to JasonC)
Post #: 3
RE: error while parsing entity name line 5, position 352 - 1/18/2018 9:20:05 AM   
alexmigueis

 

Posts: 6
Joined: 1/17/2018
Status: offline
Jason I purchased this because your salesperson and online info said it was a guarantee that files would be compatible. I really could use some help.

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alex migueis

(in reply to alexmigueis)
Post #: 4
RE: error while parsing entity name line 5, position 352 - 1/18/2018 9:37:32 AM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
If you could send a technical email here: http://support.encore.com/technicalsupport/tech_support_frm.aspx?product_id=2647

I'll respond and ask you for some of the files which are affected and see if they open on my test machine.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to alexmigueis)
Post #: 5
RE: error while parsing entity name line 5, position 352 - 1/18/2018 11:40:16 AM   
alexmigueis

 

Posts: 6
Joined: 1/17/2018
Status: offline
That would be great,
Will do soon.

_____________________________

alex migueis

(in reply to JasonC)
Post #: 6
RE: error while parsing entity name line 5, position 352 - 1/18/2018 12:37:32 PM   
alexmigueis

 

Posts: 6
Joined: 1/17/2018
Status: offline
I sent the technical email back to you, just now. Please instruct on how to proceed with things. It would be great if you can try to open some of the files.

_____________________________

alex migueis

(in reply to alexmigueis)
Post #: 7
RE: error while parsing entity name line 5, position 352 - 1/18/2018 12:43:40 PM   
JasonC

 

Posts: 1692
Joined: 12/14/2005
From: Hayward, CA
Status: offline
quote:

ORIGINAL: alexmigueis

I sent the technical email back to you, just now. Please instruct on how to proceed with things. It would be great if you can try to open some of the files.


I found your ticket and I responded just now. Please send in the request info. Thank you.

_____________________________

Jason Carver
Encore Sales Department and Customer Service
www.encore.com
For Tech Support, visit http://support.encore.com

(in reply to alexmigueis)
Post #: 8
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