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Brandy redux -> RE: PROBLEMS (11/11/2008 11:26:53 AM)
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Hi belle16127,
As lindarobin mentioned above, the default is for all saved projects to be stored in the My Documents folder. And, the default is for all saved photos to be stored in the My Documents\My Pictures folder.
However, if you did not allow Printmaster to save your projects in the My Documents folder, or in a subfolder of the My Documents folder, and/or if your saved photos are not stored in the My Documents\My Pictures folder, or in a subfolder of the My Documents folder, the program will not automatically offer you the option of importing your projects and your photos. And, when that happens you will need to use the File | Import option in either the Project Gallery or the Art Gallery to import the projects and photos manually.
There is, though, one other option. You could find your project files and photo files then move the projects files to one subfolder of the My Documents folder and move the photos to the My Documents\My Pictures folder. Then, open PrintMaster 18. If PrintMaster does not offer the option to import the projects and photos, you would have to rebuild the Project Gallery and Art Gallery, as described below
Windows® XP
• Close all open windows and programs to return to the desktop.
• Click 'Start' and choose 'Run'.
• Type %HOMEPATH% into the 'Open' field and click 'OK'.
• Click the 'Tools' menu and choose 'Folder Options' in the window that appears.
• Select the 'View' tab in the window that opens.
• Locate the 'Hidden Files and Folders' setting and ensure that 'Show Hidden Files And Folders' is selected.
• Click 'OK' to accept the change.
• Double-click the 'Local Settings' folder.
• Double-click the 'Application Data' folder.
• Double-click the 'Broderbund Software' folder.
• Double-click the 'Print' folder.
• Double-click 'The Print Shop' folder.
• Double-click the folder corresponding to the version of the printshop that you have (ie: 22, or 23).
• Press and hold the CTRL key and click the Art folder, the Projects folder, and the USER.INI file to select these items.
• Release the CTRL key. The items will remain highlighted.
• Press the DELETE key on the keyboard to delete the selected items.
• Click Yes if prompted to move any files to the Recycle Bin.
• Close all open windows and restart the computer.
• Launch and use the program.
NOTE: To prevent a reoccurrence of this issue, it is advisable to update your video drivers
Windows® Vista
• Close all programs and return to the desktop.
• Click 'Start'.
• Select 'All Programs'.
• Select 'Accessories'.
• Click on 'RUN'.
• Type %HOMEPATH% into the 'Open' field and click OK.
• Click on the 'Organize' menu on the upper left hand side of the screen.
• Select 'Folder and Search Options'.
• Select the 'View' tab.
• Locate the 'Hidden Files and Folders' setting and ensure that 'Show Hidden Files And Folders' is selected.
• Click 'OK' to accept the change.
• Double-click the 'AppData' folder
• Double-click the 'Local' folder
• Double-click the 'Broderbund Software' folder
• Double-click the 'Print' folder
• Double-click 'The Print Shop' folder
• Double-click the folder corresponding to the version of the printshop that you have (ie: 22.0, or 23.0).
• Press and hold the CTRL key and click the Art folder, the Projects folder, and the USER.INI file to select these items.
• Release the CTRL key. The items will remain highlighted.
• Press the DELETE key on the keyboard to delete the selected items.
• Click Yes if prompted to move any files to the Recycle Bin.
• Close all open windows and restart the computer.
• Launch and use the program.
NOTE: To prevent a reoccurrence of this issue, it is advisable to update your video drivers
After the Project Gallery and Art Gallery are rebuilt, the next time you open PrintMaster, PrintMaster should ask you if you want to import your projects and photos.
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