TPS 2.0 stops working (Full Version)

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fenschop -> TPS 2.0 stops working (2/21/2010 10:08:32 AM)

Hi,
I just bought and installed TPS 2.0 on a W7 machine.
As soon as I open a ready made template, TPS 2.0 crashes after the "retrieving project" progress bar has disappeared.

It does not happen at all pre-defined work, I was able to open one template, but most of the time it crashes.
Without templates it is not worth the spending.

Please help.



Brandy redux -> RE: TPS 2.0 stops working (2/21/2010 10:53:43 AM)

Hi fenschop,

When a program crashes, that usually means that the installation is corrupt. This can be especially true if a 'clean' install was not performed, as is described in this FAQ

'Clean' Install on Win98/Me/XP/2000/Vista/Win7

When an installation is corrupt, the recommended procedure is to do the following:

A. Click on this link

Updating Video Card Driver: 2000/XP/Vista/7/Mac OS X 10.4.0 and later

then follow the directions in that Knowledgebase article for updating your video card driver.

After updating the video card driver, check the program to see if the problem has been fixed. If it has not been fixed, proceed with the steps below.

B. Click on this link

Uninstalling Software: Thoroughly & Safely

then follow the directions in that "Uninstalling Software: Thoroughly & Safely" FAQ.

To make sure that all remnants of the program have been removed, it is VERY important to follow ALL directions in that FAQ for searching the hard drive. It is also VERY important to keep in mind that the registry should NOT be edited manually to remove remnants of the program. Instead, the registry should be cleaned ONLY by performing Step #4 in the "Computer Cleanup on WinXP & WinVista" FAQ recommended below.

C. Click on this link

Computer Cleanup on WinXP, WinVista & Win7

then follow the directions in that "Computer Cleanup on WinXP & WinVista" FAQ.

To make sure that all problems have been found, it is VERY important to perform ALL 7 steps. It is also very important to NOT perform any procedures that are not recommended in this FAQ.

D. Click on this link

'Clean' Install on Win98/Me/XP/2000/Vista/Win7

then follow the directions in that "'Clean' Install on Win98/Me/XP/2000/Vista" FAQ



fenschop -> RE: TPS 2.0 stops working (2/21/2010 4:14:33 PM)

Hi Brandy redux,

Thanks for the fast reply. I did most of the suggestions, but it did not work.
However, I narrowed the problem down to regional settings.
When I change the language to English (US) in the "Region and Language" screen on the "Formats" tab, the crashes no longer occur.
As my families primary language is dutch, our computers are mostly on dutch/nederlands.

I did some testing on the obvious. It does not seem to be the decimal separator. I expect something with date/time formats.
I hope Encore can and hopefully will solve this in a future version.

Regards,
fenschop



Brandy redux -> RE: TPS 2.0 stops working (2/21/2010 4:49:46 PM)

Hi fenschop,

Thank You Very Much for posting back here with your solution for the TPS 2.0 problem.

Unfortunately, however, it is very unlikely that Encore will change future versions of Print Shop in any way that will help you - because Print Shop has always been designed primarily for use only in the U.S and only in the English language.

And, as a matter of fact, Encore & Broderbund currently ships software only to the United States, Canada, and Mexico.



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