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Brandy redux -> This game was unable to setup the display for our needs (12/27/2010 3:42:21 PM)
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PROBLEM:
This game was unable to setup the display for our needs.
SOLUTION:
That error message indicates that either your video card is not compatible with the Hoyle program or your video card driver is either outdated or corrupt.
Note: A screen resolution of '1024x768' is listed in the Minimum System Requirements for all 2009 and later Hoyle products. And, for that reason, netbooks which offer a maximum screen resolution of only 1024 x 600 are not compatible with 2009 and later Hoyle products. However, those netbooks should be completely compatible with the 2008/Classic Hoyle products, all of which can be successfully installed on even a 64-bit version of Windows 7, provided a 'clean' install is performed, exactly as described in this FAQ
http://forum.hoylegaming.com/phpBB3/viewtopic.php?f=6&t=10
If you can confirm that your video card offers a screen resolution of AT LEAST 1024x768, the next step would be to click on this link
http://forum.hoylegaming.com/phpBB3/viewtopic.php?f=6&t=3
then follow the directions in that FAQ for updating your video card driver.
If updating the video card driver does not solve the problem, you have 2 choices:
1. Click on the link below
http://forums.encoreusa.com/tm.asp?m=24071&mpage=1&key=%E5%B8%87
then follow the directions in that FAQ for contacting Technical Support.
2. If you purchased the Hoyle product from a retail store within the last 90 days or from broderbund.com or hoylegaming.com within the last 30 days, click on the link below
http://support.encore.com/customerservice/refunds.aspx
to check out the Refund policy, which applies even to software that has already been opened and installed.
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